Jobs and Careers

General Manager

Werner Enterprises

Albuquerque, United Statesfull_timeVerifiedPosted 18 Mar 2025

About the role

Position: General Logistics Manager / General Operations Manager.

Department: Client Relationship / Appliance & Furniture White Glove Residential Delivery Operations / Final Mile

Job Type: Full-time / On-Site / Salary $75-80,000

Warehouse Location: Builders Source Appliance Gallery Distribution Center 308 Menaul Blvd NE, Albuquerque, NM 87107

Schedule: 5:00am Start time / 5 days of Mon - Sat / Full Time

Industry: Transportation / Appliance Delivery and / or Installation / Residential White Glove

Account: Builders Source Appliance Gallery.

Job Summary:

The General Operations Manager will report to Director level professional (final mile division). The position will lead a team of appliance home delivery teams (independent owner operator contactors) and associated internal employees in a fast-paced environment. Supports all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as employee delivery partners to support the client relationship.

Responsibilities

Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.
Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
Support policies and procedures for all maintenance activities.
Support a culture of a team environment.
Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
Support for the overall direction, coordination, motivation, and evaluation of direct reports.
Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.
Effective manage KPI reporting.
Support up to five independent owner operator contactors (ICs).
2-3 years effective in managing / home delivery / 3PL (third-party logistics) / Appliance and / or furniture or Installations and P&L's

Skill Requirements

Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
Excellent written and verbal communication skills.
Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
Proven leadership ability, demonstrated ability to build, mentor, train, grow and lead a team.
Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).

Position Requirements (Experience)

Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
Proven track record of successful warehouse management, for large clients with multi-year service agreements.
Support up 6+ (White Glove Furniture /Appliance) Delivery Units per day / Contracted independent home and / or employee delivery teams.
1-3 years using delivery software system i.e., Dispatch Track.
2-3 years effective in supporting / home delivery / 3PL (third-party logistics) and P&L's

Company Screening: Must successfully complete pre-employment testing / background / drug screening / physical exam.

PHYSICAL REQUIREMENTS: