Branch Logistics Coordinator

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate’s commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Process orders submitted by Account Executives according to the standards and practices outlined in the Sales Order Process document, in accordance with Branch Order Coordinator best practices, including but not limited to:
  • Determine order type (Equipment: Move/Pickup, Trials, Sale, Lease and Rental; Software, Consulting, or Maintenance Agreement).
  • Verify that the AE has submitted all necessary paperwork.
  • Obtain credit approval based on established guidelines.
  • Verify the accuracy and pricing of each line item on the sales order.
  • Process any revisions to sales orders by adding or removing items, changing pricing, revising bill-to and ship-to information.
• Project manage the delivery, installation, and training process in accordance with DIT Coordinator best practices. This would include, but not limited to:
  • Serve as the customer’s point of contact through the completion of delivery, installation, and training.
  • Lead the effort to obtain the required logistical delivery and installation information as well as identifying training needs of the customer.
  • Organize internal planning and coordinate with Set-up Team and Field Service Manager(s) to develop set-up strategy and planning for complex installations, larger orders and/or heavier workloads.
  • Coordinate with ElevITy and Project Management/Project Coordinator teams as needed for IT support, uniFLOW and other complex connectivity installs.
  • For larger more complex installs, participate and/or lead meetings as a member of the GFC team to strategize roll out, develop an implementation plan, and to coordinate both GFC and customer resources to allow for smooth management of the project.
• Must demonstrate proficiency managing delivery, install and training projects utilizing established best practices and documented workflow within Gateway and eAutomate.
• Process all types of paperwork that relate to the position both accurately and legibly including electronic document handling systems such as Laserfiche.
• Demonstrate an extensive knowledge of the Inventory Management procedures and Best Practices and complete the full scope of inventory related department tasks.
• Demonstrate proficiency in the following task areas within eAutomate so that the order process is managed digitally:
  • Sales order processing.
  • Service call input & dispatch.
  • Equipment record updating & management.