Technical Support Specialist

NYC 299 Park Avenue (22957), United States of America, New York, New York

Technical Support Specialist

This role will provide onsite customer support for a fast-growing business group of 1000+ employees from one of the multiple Capital One divisions as well as supporting a remote workforce. Responsible for performing laptop support, troubleshooting software and hardware related tasks. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification.

• At least 1 year of experience in remote administration and end user support.

• At least 1 year of experience with ticketing and traffic reporting tools(Zendesk, HPSM, ServiceNow).

Preferred Qualifications:

• Associate’s Degree in Business, Information Systems, Computer Science or Military experience.

• 1+ years of experience with Active Directory services integration.

• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

• Apple certification(s).

• 1+ years of experience with virtualization technologies running on VMWare tools (Fusion, ESX).

• 1+ years of macOS Server administration experience.

• 1+ years of experience with platform management and integration (JAMF Casper Suite or SCCM).

• 1+ years of experience with productivity tools running on Mac (MS Office, Lync or Skype).

• 1+ years of experience with Mac experience supporting 100+ end users.

• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $71,400 - $81,500 for Principal Coordinator, Support Operations

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used on