Senior Product Experience Designer: Digital Experience

<h3>Company Description</h3><p>Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.</p><p>We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.</p><p> </p><p>===</p><p>#Li-DNI</p><h3>Job Description</h3><p><em>Do you love to explore all possible “Why’s” and “What-if” to infinity and beyond to solve complex design problems? Are you excited about building an extraordinary user experience? Are you looking for teammates who appreciate open communication and face challenges together?</em> </p><p>As a <strong>Senior Product Experience Designer within Digital Experience Monitoring space</strong>, you'll tackle complex design challenges and collaborate closely with product managers, solution experience leads, and other design practitioners. You'll help bring our company vision to life by shaping intuitive and delightful customer journeys, significantly impacting the future direction of the Digital Experience Solution in Dynatrace.</p><p>The Dynatrace <strong>Digital Experience solution</strong> provides a complete picture of what our customers’ end-users are experiencing. We use our AI-powered observability and advanced AI Ops to give teams the precise, automated insights and context they need to proactively deliver better customer experiences and drive better business outcomes.</p><p>Real User and Synthetic monitoring combined with movie-like session replay, provide application optimization, enhanced customer experience, and superior customer support across all digital channels.</p><p><strong>In this role, you'll:</strong></p><ul><li><strong>Drive the end-to-end solution</strong> experience alongside the Solution Experience Lead and other designers – with artefacts as required to ensure the customer experience is optimal: for example, customer journeys, use cases, and persona development.</li><li><strong>Collaborate</strong> closely with the solution experience lead, product managers, engineering, and other UX designers in product-led growth initiatives by highlighting Dynatrace value and differentiation in-product, to drive customer adoption and contribute to meeting business goals.</li><li><strong>Plan and perform</strong> qualitative and quantitative user research , collect and analyze data, and help  identify pain points, prioritize their resolution, and translate insights from both qualitative &amp; quantitative data to inform your designs.</li><li>Be <strong>hands-on to visualize, prototype, test, and measure design solutions</strong> – e.g., with information architecture, user flows, wireframes, mockups...</li><li><strong>Facilitate and plan workshops</strong> to encourage design thinking.</li><li><strong>Act as a customer advocate</strong> while continuously partnering with product managers, product owners, experience leads, and other design practitioners to ensure consistency across the solution.</li><li><strong>Uphold user-centered design principles</strong> and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts.</li></ul><p><strong>You will love this job if:</strong></p><ul><li>You can drive projects with a great sense of ownership, autonomy, proactivity, and optimism.</li><li>You thrive and deeply enjoy working with multidisciplinary and geographically dispersed teams and appreciate a vivid team spirit.</li><li>You are a motivated self-starter — with a strong growth mindset and desire to humanize things.</li><li>You give and receive feedback freely and constructively, always open to learning and improving.</li></ul><h3>Qualifications</h3><ul><li>You have at least<strong> 5 years of experience and a demonstrated track record of designing, and shipping digital software products </strong> —  working on complex applications and systems is a big bonus.</li><li>You are comfortable and especially keen to work through business and design problems from beginning to end — for example, planning and doing research, investigating the problem space and the why behind it, and translating insights and data into concepts that inform new products and features, designing detailed solutions to make things real, and continuously learning from and iterating upon what you ship.</li><li>You have strong communication and presentation skills, to help people understan