Sr. Growth Strategy Manager

Company Description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

In this role, you will be at the center of an internal and external cross functional team. You’ll be responsible for delivering profitable growth for several partnerships by developing a comprehensive growth strategy. You will need to be able to bring account management skills to get work executed, as well as a strong ability to think strategically and analytically. You will also have the opportunity to participate in business development and other strategic expansion initiatives.

This high-visibility position will play a key role in shaping and executing growth initiatives, and he/she will collaborate closely with Marketing, Customer Experience, Supply Chain, Engineering and Senior Management to drive profitable growth and innovation.

What’s great about this role?

• You will have great ownership over your work with major retail / telecom partners, which will directly impact SquareTrade’s performance.

• You’ll manage the “P&L” for specific programs, with ultimate accountability for delivering on growth and innovations that matter to our customers.

• You’ll immediately have autonomy, be encouraged to gain a deep understanding of our business and bring your own ideas to the table.

• You’ll get hands-on experience in all facets of omni-channel sales and a variety of partner types including e-commerce players and OEMs.

• With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!

What does the ideal candidate look like?

• Intellectually curious and detail-oriented, you’re passionate about asking questions and understanding how things work

• Driven to make an impact on the business, you’re scrappy and willing to think outside the box.

• Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)

• You’ll get your hands dirty…you operate both at the strategic and tactical level

Responsibility Specifics include:

• Strategy Development: based on unique partner dynamics, understanding of the ecosystem, define the right set of strategies and actions to deliver the performance promises/business objectives with your partners.

• Planning: developing and aligning Joint Business Plans (JBP) & annual objectives with your partner(s) and reviewing/adjusting Quarterly in QBRs to ensure objectives are met.

• Selling & Stakeholder Management; identifying opportunities for growth, building selling stories to activate such opportunities, and aligning with the right stakeholders to achieve.

• Channel Marketing: understanding your Retailers' shoppers & path to purchase, and then partnering with Channel Marketing to deliver the best in-store and on-line solutions.

• Retail Execution: partnering with Retail Execution/Ops to influence awareness and ensure merchandising execution.

• Innovation; identify and drive new business opportunities within your business segment and in strategic objectives outside the segment.

• Conduct deep analysis and tracking of highly complex, dynamic partner environment to ensure SquareTrade maintains its competitive advantage.

• Travel - Estimated 30% travel to client sites and other locations as needed.

Qualifications

• A minimum of 5 years of work experience is required. Preferred backgrounds include management consultants or similar growth oriented roles.

• MBA is preferred but not required

• High integrity. Hands on. Passionate. Persistent. Creative. Team player. Gets things done.

• Excellent organizational skills + superior analytical, communication, customer service and management skills

• Technology, retail, and eCommerce enthusiast

Additional Information

At SquareTrade you'll have access to: 

• Robust medical, dental and vision coverage with generous employer contributions tailored for our diverse workforce
• Inclusive fertility care plan
• 5% company match into 401(k)
• Open access to mental health benefits including