Production System Engineer - San Jose

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Unlocking the secrets of ByteDance's global tech empire, the Data Systems Infrastructure (DSI) team stands as the unseen architects behind the scenes. In a thrilling dance of technology and innovation, we propel the company's meteoric rise by constructing and orchestrating colossal data fortresses, taming the life cycle of server fleets, conjuring Cloud solutions, and crafting a symphony of infrastructure services. Our mission is to ensure scalability and unwavering reliability, making sure ByteDance's digital footprint leaves an indelible mark on the world.

Embark on an exciting expedition to explore the rapidly expanding ByteDance domain in the United States, Europe, and Asia. Here, the Data Systems Infrastructure (DSI) team is crafting monumental data citadels that encircle the planet, sheltering legions of hundreds of thousands of servers. As the maestro of our production systems, you will embark on a captivating odyssey, taming the life cycles of these servers. Your adventure will begin with the orchestration of their initial deployment, navigating the intricate terrain of OS installation, summoning services like a digital magician, and maintaining vigilant watch over our inventory. But, like any epic tale, there will be times of challenge when you become a troubleshooter extraordinaire, mending and restoring with unwavering dedication. Eventually, you'll guide them into the sunset, orchestrating their decommissioning and ensuring their rebirth through recycling, all while contributing to the pulsating rhythm of ByteDance's technological evolution.

Responsibilities:
• - Operation: As a Production Systems Engineer, your mission is to contribute to enhancing the quality, reliability, efficiency, effectiveness, and scalability of our data center and Cloud operations, platform, and service on a worldwide scale.
- Lifecycle Improvement: Engage in and improve the whole lifecycle of Infrastructure systems - from system design consulting through to launch reviews, deployment, operation, and refinement.
- Automation: Deliver tools and solutions to improve the automation, reliability, scalability, and operability of services.
- Monitoring: Deliver tools and solutions to improve monitor availability, latency, and overall service, server and Cloud infrastructure and network health.
- Disaster Recovery: Troubleshoot and resolve complex technical issues in a high-pressure, time-sensitive environment. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and postmortem.
- Cross-team Collaboration: Partner with stakeholders like infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to understand overarching business objectives. You will also have the opportunity to design and implement innovative solutions for our Core IDCs and CDN/Edge and Cloud Services.
- Technical Documentation: Create and maintain standard operating procedures and knowledge bases.
- On-call: Participate in our on-call across continents and incident response teams to solve critical problems in production.

Qualifications

Minimum Qualifications:
1. Education: Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
2. Experience: Minimal 3 years of experience in systems infrastructure operations or related fields, working with data center or CDN production systems and system design/validation.
3. Server Hardware: We seek individuals with more than just a basic understanding. You should be at an intermediate level or higher, where your hands-on experience of hardware design, hardware evaluation, hardware validation, hardware diagnostic, and break-fix in labs or data centers has forged a deep connection with server architecture.
4. Linux: In the realm of Linux, we are searching for individuals with intermediate-level proficiency. Your mastery of this operating sy