Senior Applications Engineer

Requisition Number: 70465

 

The company built on breakthroughs. ​  
Join us.​                    

                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

 

Come break through with us.  

 

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

 

Role Purpose

As a Senior Applications Engineer, you will be the key technical liaison between Corning and its customers, ensuring seamless integration of our products into their operations. By addressing technical challenges, anticipating future needs, and aligning customer requirements with Corning’s capabilities, you will play a critical role in driving customer satisfaction, influencing product strategy, and strengthening Corning’s position as a trusted industry leader.

Key Responsibilities

• Serve as the primary technical lead for customer relationships, addressing technical queries, resolving issues, and ensuring seamless support by collaborating with internal teams such as Product Technology, Sales, and Product Engineering.
• Act as the conduit for customer feedback, ensuring technology and quality requirements are communicated internally to shape product strategies, sales plans, and technical roadmaps.
• Align customer expectations with Corning’s capabilities, negotiating and finalizing product specifications while balancing customer needs with Corning’s product strategy.
• Lead customer qualification activities, oversee technical negotiations, and resolve product quality issues, ensuring mutual alignment on external specifications.
• Identify unmet customer needs and opportunities for product enhancements, collaborating with internal teams to assess feasibility and drive innovation.
• Evaluate and resolve customer complaints or returns, determining validity and addressing liability to ensure customer satisfaction.
• Support design-in efforts, analyze test data, and assist customers in optimizing product performance.
• Educate sales and account teams on Corning’s technical product offerings to enhance their understanding and engagement.
• Monitor market trends, identify new opportunities, and drive customer programs aligned with account plans to deliver value while maintaining Corning’s desired margins.
• Contribute to product improvement initiatives and cost-reduction efforts to enhance overall quality and efficiency.

Required Competencies

• Relationship building
• Complex problem-solving skills
• High level of professionalism, confidence, and composure
• Skilled at effectively communicating and building rapport with diverse personalities and leadership styles
• Extensive commercial operation process knowledge
• Knowledge of the solar industry (market and technical - particularly solar cells

 

Experiences/Education - Required

• Bachelor’s degree in engineering or related discipline
• Previous experience (min 2 years) as an Application Engineer