Analyst/Senior Analyst, Individual Markets Incident Resolution

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions. 

We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

The KKR-Global Atlantic partnership - The Global Atlantic Story 

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Position Overview:

Incident Resolution Analyst / Sr. Analyst (pending experience) will be reporting directly to the AVP Incident Resolution under Operations Support, while working with our Third-Party Administrators and internal departments to review reported problems.  This will require critical thinking, time management skills, and the ability to prioritize responsibilities to meet communication goals.

Hiring for the Batesville, IN office location.

Primary Responsibilities:

• Triage newly reported problems to coordinate with TPA for escalations and monitoring
  • Work with key areas on obtaining Impact List to be generated for reporting
  • Work with GA Communications teams to assist in drafting talking points and apology letters for operational and external communications
• Maintain records throughout the incident/problem lifecycle via our reporting admin system, LockPath
  • Entering new incidents into LockPath for Op Risk reporting
  • Updating records with real-time notes
• Assist in maintaining data for our Monthly/Quarterly Dashboards
  • Pulling data from LockPath to create drafts of summary
• Support Incident Resolution team with ad-hoc issues, such as:
  • Organizing meeting minutes and key takeaways from Stakeholder calls
  • Primary backup for team members while on PTO
  • Sending formal communications to Incident Awareness distribution groups

 

Qualifications:

• Annuity Product knowledge
• Strong Communicator both verbal and written
• Ability to prioritize when juggling multiple tasks at a time
• Customer/client service background
• Strong organization skills
• Can work both independently and in a team environment 
• Flexible/Adaptable and can pivot easily
• Open to feedback and willing to learn

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Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. 

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. 

The base salary range for this role is$49,000—$93,500 USD

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes.  Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

TOTAL REWARDS STATEMENT  

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