Senior Credit and Collection Analyst

Location: Chattanooga, TN

About the Job

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world. 

Our Team:

We deliver credit and collections management services to the GBS Americas HUB in Chattanooga per SLAs. This includes reviewing and assessing customer credit risk, managing credit availability, and handling blocked sales orders. Conduct collection activities, review AR aging reports, perform dunning, and manage disputes and claims.

We ensure compliance with Sanofi policies, deliver operational KPIs, and participate in continuous improvement initiatives. And regularly update credit policies and address operational issues promptly and effectively.

Main Responsibilities:

As our Senior Collection Analyst, you'll report to Ci2C Head of Credit & Collection and work closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries/regions.

Operation

• Deliver credit & collections management services to CHC North America and Latam for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

• Collect new customer’s data for credit assessment, run risk & scoring tool and assign / update credit data.

• Collect existing customer internal and external data, run risk & scoring tool analyze and fine-tune the outcome and update credit data annually on an ad hoc basis. 

• Check credit availability, manage blocked sales, document the case.

• Contribute to business reviews and to updates to credit policy definition.

• Review AR ageing reports

• Perform collection & dunning.

• Determine appropriate escalations & follow-up actions as per defined process.

• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility.

• Execute in compliance with Sanofi policies and guidelines   

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert-level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user.

• Pro-actively anticipate operational issues and coach junior analysts. 

• Build, document, and transfer Core Model process knowledge (Level 6/7) relating to credit management.

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities.

• Participate in process automation initiatives and ensure seamless adoption and transition.

KEY WORKING RELATIONSHIPS

• Head of Customer Invoicing & Cash Processing

• Head of Credit & Collections

• Supply Chain; Customer service Head

• Commercial organization    

About You

• Degree in accounting or finance preferred.

• 5 years of experience in Credit and Collections preferred. 

• Fluent in English and Spanish.

• Proficient with accounting applications (SAP knowledge is a plus) and Microsoft Office

• Understanding of Customer Invoice to Cash processes and hands-on experience with collections and receivables

• Strong business acumen, deductive, and analytical skills

• Organized, detail-oriented, precise, action-oriented and delivery-driven

• Team player with strong communication skills and role model and coach for junior analysts

• Professional interaction with clients and attentive to customer needs and feedback

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral m