Collections Senior Process Associate with Italian

<h2>Short Description</h2> <p>As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.</p> <h2>Qualifications</h2> <ul> <li> <p>Highschool diploma is mandatory;</p> </li> <li> <p>Languages: English and Italian - minimum B2;</p> </li> </ul> <ul> <li> <p>Customer service skills;</p> </li> <li> <p>At least 6 months of experience in the Financial area (preferably O2C);</p> </li> <li> <p>Strong interpersonal and negotiation skills;</p> </li> <li> <p>Team player attitude.</p> </li> </ul> <h2>Job Responsibilities</h2> <ul> <li> <p>Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;</p> </li> <li> <p>Investigating and resolving unapplied payments;</p> </li> <li> <p>Initiating refunds for the overpayments;</p> </li> <li> <p>Updating account status records and collection efforts;</p> </li> <li> <p>Reporting on collections activity and accounts receivables status;</p> </li> <li> <p>Working schedule: Monday to Friday within business hours.</p> </li> </ul> <h2>Competencies and Skills</h2> Financial ReportingGeneral ReportingReporting and ToolsBPO ProcessBPO TechnologyCustomer Care