Revenue Cycle Training Team Lead

The Revenue Cycle Training Team Lead supports the development and implementation of training for all aspects of Revenue Cycle Management through Patient Access Services (Front-End), Health Information Services (Middle), and Patient Financial Services (Back-End). Responsible for helping prepare and review training documents and deliverables. Also responsible for learning all training courses offered by the team and covering training courses when training specialists are on Time Away. The Training Team Lead is responsible for assisting with initiatives related to Epic Go-Lives and needs to be onsite at facilities as projects require. Needs to lead meetings, prepares agendas, and takes notes. Manages schedules, arranges assignments, and communicates progress to all team members and people leaders. Uses multiple systems to produce deliverables and be familiar with office software (e.g. MS Office), including word processors, spreadsheets, and presentations.

Job Responsibilities

 

• Prepares quality assurance documents, training documents, workflows, standard work, and visual media for the team.
• Provides support for the development, implementation, and documentation of training.
• Attends and participates onsite to support program areas as needed.
• Collaborates with team members for process improvement suggestions.
• Informs and consults with team members, people leaders, and stakeholders about potential barriers that impact team results.
• Ensures assigned projects and workqueues are completed in a timely manner.
• Oversees and assists team members in assigned functional areas, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• May perform additional duties as assigned.

Additional Requirements

Experience - 3 years Experience in revenue cycle, quality assurance, finance, customer service, data analytics, system analytics, information technology, hospital billing, or physician billing

Education - Bachelor Degree or additional 6 years of experience in lieu of degree

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.