Fleet Service Manager onsite with Autonomous Vehicle Partner in Nashville

Job Profile Summary
The Fleet Service Manager – Autonomous Vehicles is responsible for leading and inspiring a team of 10 to 100 vehicle technicians tasked with maintaining and repairing a growing fleet of autonomous vehicles (“robotaxis”). You will work to exceed operational objectives, control costs, and develop a high-performing team. Above all, you will ensure that repairs are completed according to our client’s service expectations while collaborating with AutoNation teammates in a positive, innovative work environment.

Job Description

Key Responsibilities

Operations Management

• Establish work priorities and monitor key performance indicators to measure the success of fleet maintenance operations while implementing data-driven strategies for continuous improvement.

• Collaborate with client leadership to align operational goals and strategies, acting as a key liaison between the client and AutoNation. Provide recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“robotaxis”).

• Ensure all work orders are closed accurately and in a timely manner while adhering to SOPs and all AutoNation and client company policies, procedures, and safety standards.

• Maintain reporting systems required by AutoNation and clients.

• Understand and comply with federal, state, and local regulations affecting fleet maintenance and repair operations. Ensure compliance with all SOPs, safety protocols, and quality standards.

• Support leadership by identifying operational gaps and implementing corrective actions.

• Ensure operations run consistently over several shifts covering a 24/7 work schedule.

Performance Management & Reporting

• Track and analyze KPIs related to service operations and partner programs, including:

  • Service Level Agreements

  • Technician efficiency

  • Technician utilization

  • Partner-specific performance metrics

• Represent your assigned service center in weekly and monthly performance updates for leadership and partners.

• Use data to drive process improvements, reduce friction, and enhance service delivery.

Cross-Functional Collaboration

• Work closely with HR, Finance, Training, and Field Operations teams.

• Partner with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.

Customer & Partner Experience

• Review customer and partner feedback to identify trends and opportunities for improvement.

• Support initiatives that increase partner satisfaction, retention, and program expansion.

• Deliver weekly/monthly business reviews displaying operational excellence and transparency for the managed services AutoNation provides.

Continuous Improvement

• Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.

• Recommend and implement enhancements to scheduling, communication, routing, and technician management.

• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.

Leadership

• Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.

• Provide ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high-performing teams.

• Conduct regular performance reviews, set clear expectations, and create individualized development plans to support employee growth and organizational goals.

• Maintain a bench of high performers for promotions to ensure business continuity and succession planning.

Qualifications Required

• 5+ years of experience in vehicle repair at an automotive service center or as a fleet operator.

• Experience managing a team of 25 or more vehicle technicians, with varying levels of skill and training.

• Strong organizational and planning skills with the ability to manage simultaneous initiatives.

• Excellent communication and relationship-building abilities.

• Experience working with partners, vendors, or large accounts.

• Data-driven mindset with ability to interpret KPIs, identify trends, and drive operational decisions.

• Proficiency with scheduling platforms, CRM/operations systems, and standard office software.

• Ability to meet physical demands of service center operations and augment work schedule as needed to support maintenance operatio