Application Specialist WiTec - Western US

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

 

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

 

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity: 

The Application Specialist (AS) - WITec serves as the expert level Product and Applications knowledge owner for both customer and sales team members while reporting directory to the Applications Manager - MA. For customers, the AS will serve as their source for training and ongoing function/applications support. This individual will collaborate frequently with sales throughout the entire demonstration process (including pre demonstration planning) and provide colleagues valuable  insights and training on a regular basis. As needed, the AS will work closely with Marketing as well as other Oxford  Instruments (OI) Departments and Business Units to aid with strategic planning and projects. 

 

The AS is required to follow the OI Demonstration Process and participate in ongoing technical and skills trainings. Additionally, the AS will travel as needed, both within and outside of the assigned territory - including internationally, to attend various meetings, trainings, tradeshows, and conventions.

 

Key Responsibilities:

• Maintain expert level technical and application knowledge for the WITec portfolio of products. 

• Work collaboratively with the WITec salespeople in a  team selling environment.

• Present on workshops and webinars for both  colleagues and customers alike.

• Run instrumentation at an expert level for both  customer and colleague demonstrations and training events.

• Monitor demonstration equipment to ensure peak  performance levels.

• Collaborate with Marketing, Product Management, and Sale Leadership to create collateral. 

• Ongoing relationship management and application support for existing customers.

• Follow the OI demonstration process including the  timely completion of internal demonstration reporting.

• Create and present customer demonstration reports with a sense of urgency.

• Utilize a holistic OI value selling approach when speaking with customer and throughout the demonstration process. 

• Utilize video conferencing, remote demonstrations, etc. whenever possible to advance opportunities.

• Diligently manage expenses and travel planning to minimize operation expenses.

• Collaborate closely with Service by providing applications/technical support as needed and by performing instrument repairs,installations, and customer trainings.

• Maintain a strong familiarity with all OI Business Unit offerings outside WITec to strengthen the company position and create new leads.

• Actively monitor local industry trends and competitor activity to enable proactive development of strategies to exploit opportunities and circumvent threats.

• Attend various trade shows and conventions as well as internal and external sales meeting as required.

• Other responsibilities and duties upon request.

• Expert level Applications and Technical knowledge

• Demonstration to Won Sale ratio

• Demonstration Process Compliance

• Demonstration Report creation and presentation

• Timely completion of Performance and Development objectives

About the Candidate: 
The right candidate for this role will have at least 3-5 years Applications Specialist experience, 3-5 years Sales experience in the scientific space preferred; a Bachelors in the Materials Sciences, Chemistry, Physics, or other relevant area;  In depth experience with relevant technologies, customers, and markets;  Raman experience is required; and the ability to travel approximately 75% time, i