Medical Assistant II, Outpatient Pain Clinic

Site: North Shore Medical Center, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Center for Pain Management at Salem Hospital is committed to improving the quality of life for individuals who suffer from chronic pain, through interventional pain procedures and clinical collaborations.
Our collaborative approach includes mental health, substance use, physical medicine and rehabilitation, wellness alternative therapies and orthopedic and spine surgery. Be part of a growing practice that uses leading-edge technology to help patients find the relief they need.
Under the direction of the Pain Center Physicians and Physician Assistant, the Medical Assistant is responsible for assisting with evaluation, management, and treatment of patients during office visits/procedures and other tasks related to the visit consistent with their training and skills. The primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

 

Qualifications

Essential Duties and Responsibilities include the following, other duties may be assigned.

Culture of Excellence Responsibilities

• See everyone as worthy of respect and attention.
• Design care and services for and with each patient.
• Recognize that patients see quality service as quality care.
• Make it a priority to assist patients, visitors, and colleagues.
• Take advantage of learning and growth opportunities.
• Understand organizational goals and priorities.

Job Specific Responsibilities

• Consults with managers to establish work plan and establish priorities.
• Obtains and documents basic assessment data from clients.
• Performs diagnostic tests following department standards and procedures.
• Under the direction of an R.N., provides services to the department's clientele.
• Facilitates patient flow through the department.
• Participates in maintaining an adequate level of clinical supplies.
• Continuously works at establishing good rapport and cooperative working relationships.
• Accurately documents clinical data.
• Uses good hand washing techniques and integrates the principles of asepsis.
• Performs a wide variety of secretarial and non-nursing duties.
• Understands and supports hospital and nursing standards, policies and procedures.
• Responds appropriately in an emergency situation.
• Assists in maintaining a safe environment.
• Obtains assistance from appropriate resource personnel when in unfamiliar or unusual situations.
• Understands and preserves the rights of patients and family.
• Organizes workload efficiently to complete a reasonable work assignment.
• Performs other related duties as requested.

Job Qualifications

Skills: 

• Required: Good communication skills.    Sound judgment and problem-solving ability. Basic computer skills which may be obtained thru on the job training. Ability to prioritize. Ability to handle multiple tasks in a busy environment and see them through to completion. Accuracy and attention to detail 

Experience:

• Required: Previous experience of one year in a hospital or physician's office. Six to nine months to be proficient in all phases of assigned duties.

Education/Degree requirements:

• Required: High School diploma. Medical Assistant course or equivalent experience required.
• Preferred: Associates Degree preferred.

Licensure, Certifications, or Registration:

• Required: Medical Assistant, Cardiac-Pulmonary Resuscitation and Basic Life Support certification required. Nursing Assistant certification or other academic preparation may be considered in lieu of certification.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

Carrying Frequently (34-66%) 20l