JOB SUMMARY: 

The primary responsibility of this position is to provide support for our ProAdvantage Customers through administrating their ProAdvantage contracts, including contract set up, annual reviews, closeouts, answering program related questions and helping to resolve disputes. 

JOB RESPONSIBILITIES:

• Work with a cross functional teams to manage a portfolio of ProAdvantage customer accounts, ensuring timely support and resolution of customer issues and contract administration responsibilities.  This includes setup of contracts, invoicing, annual review of accounts, termination of contract and closeouts.
• Work with cross functional teams including parts, claims, and customer accounting for resolution of disputed items to an equitable settlement consistent with Textron Aviation policy and customer service objectives.
• Drive process improvements which create efficiencies and enhance value to the customer.
• Evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.
• Work with different capabilities within the organization to enrich customer experience.
• Effectively communicate information to a diverse audience of customers, both internally and externally, maintaining a professional appearance and demeanor.
• Coordinates and executes all activities necessary to produce the Customer desired solutions in accordance with the Customer’s requirements.
• Maintains files, customer documents, and aftermarket program contracts to ensure department systematically administers aftermarket programs and preserves historical records.
• Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.

EDUCATION/ EXPERIENCE: 

• Bachelor’s degree required in Business Administration, Aviation Management, or other related field.
  • In lieu of degree, minimum of 4 years of relevant aviation or customer support experience required.

QUALIFICATONS: 

• Must be able to work in a customer-oriented environment with professional demeanor and minimal supervision.
• Organized and action oriented.
• Ability to manage multiple tasks in a high-volume environment.
• Able to effectively communicate and comfortably deal with high end clients.
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