Patient Service Coordinator

Position Summary

• Greets patients in waiting area and receives all requisite registration/visitation information and forms to ensure proper care.
• Performs patient check-in procedures, including but not limited to collecting demographic and insurance information for verification and updates; assuring proper completion of registration forms; and scanning of insurance card(s)/photo IDs.
• Assists in managing center patient flow, including communicating with patients regarding appointments and maintaining the cleanliness of the waiting area.
• Maintains the overall patient schedule; including follow-up scheduling, appointment confirmation, and appointment cancellation in accordance with established NSPC guidelines.
• Answers all telephone calls routed through the center; ensuring that all are returned, transferred, and/or closed properly.
• Checks all administrative messages (voicemails, emails, etc.) in a timely manner and completes system tasks as assigned; including replying to email inquiries, distributing electronic faxes, and sending information to referring providers.
• Serves as back-up for the clinical team by assisting with the expediting of patient visits, as required.
• Performs patient check-out procedures, including but not limited to scheduling provider noted follow-up/procedural appointments; issuing appointment reminder cards; collecting co-pays and/or deductibles; and recording payment notes.

• Obtains and verifies patient demographics, insurance information, and other pertinent details in new and current patient charts to guarantee accurate claim payments; correctly updating the system with any account changes.
• Contacts appropriate primary and secondary insurance carriers for patient eligibility and benefits details; documenting deductible amount, co-pay information, and referral/preauthorization requirements in accordance with NSPC policy.
• Obtains insurance carrier authorizations and provider referrals as required, ensuring the existence of proper system documentation three days prior to each patient appointment (with the exception of add-ons).
• Obtains Workers Compensation authorizations and approvals from applicable case managers/adjusters.
• Completes electronic insurance verifications and appropriately notifies each patient of eligibility status.
• Monitors appointment add-ons to complete insurance verifications by updating and reviewing assigned schedules/physicians/offices.
• Completes duties related to prescription requests, including obtaining pharmacy refill information from prescription line; preparing request forms accordingly; delivering request forms to the appropriate provider; calling in permitted prescriptions to noted pharmacies, when approved by the physician; and contacting patients when medications are available for pick up.
  
  

• Properly prepares charts in advance of scheduled appointments; tracking referrals and authorizations as required under insurance policy.
• Prints any necessary patient forms and schedules for the next day's appointments.
• Coordinates and transmits all report/record requests to referring physician offices and/or other parties (attorney, insurance company, disability, etc.), as requested by each provider.
• Prints and copies necessary paperwork from patient charts in accordance with medical record requests; adhering to all HIPAA and NSPC compliance procedures.
• Retrieves, files, and maintains all patient charts in accordance with all HIPAA and NSPC compliance procedures.
• Maintains the cleanliness and organization of all filing and patient chart storage areas.

• Assists with training and monitoring administrative staff on appropriate customer service to ensure that all contact with patients, providers and staff is of the highest quality.
• Assists with creating and managing employee task assignments, while ensuring accuracy and timely completion.
• Assists with assessing, communicating, and continuously improving administrative workflows, processes, and policies.
• Assists in ensuring that all work spaces are organi