Insurance Claims Senior Analyst

Department:

Servicing - GSE

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.

Department Overview

Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance companies, bank, and CMBS loans.  Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff.  The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.

The Impact You Will Have

This position manages invoice and reimbursement approval processes related to insurance premium payment and assists with the insurance claim process.

Primary Responsibilities

• Coordinate insurance claim submissions by completing and submitting required Lender forms (Fannie Mae, Freddie Mac, Capital Markets) within prescribed timeframes.

• Analyze and enter claim data into servicing and workflow systems with accuracy and attention to detail.

• Develop, maintain, and optimize tracking tools and dashboards in Excel or other reporting systems to monitor claim progress and portfolio exposure.

• Review and interpret documentation from Borrowers and Insurance Companies to ensure compliance with lender and investor requirements.

• Evaluate and process insurance loss disbursement requests in alignment with Lender guidelines, balancing efficiency with risk management.

• Collaborate cross-functionally with Asset Managers and other stakeholders to assess property conditions and claim resolution status.

• Support catastrophe response initiatives through data analysis, reporting, and coordination with internal teams and external partners.

• Communicate insights and findings effectively with teammates, clients, and Lenders to drive informed decisions and issue resolution.

• Generate and interpret ad hoc reports to identify trends and opportunities for process improvement related to insurance claims and property performance.

• Contribute to continuous improvement efforts and perform additional duties as assigned.

• Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.

Education and Experience

• Bachelor’s degree strongly preferred. 

• 2+ years of property claims or asset management experience

Knowledge, Skills and Abilities

• Requires excellent communication skills, written and oral, through all levels of the organization.

• Strong analytical skills, including use of all MS Office products

• Ability to work as part of a team, while providing a strong individual contribution  

• Excellent attention to detail, judgement, flexibility, and dependability  

• Strong time management and organizational skills 

• Ability to maintain a positive attitude with large volume of work.

• Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.

• Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

This position has an estimated base salary of $64,000 - $75,000 plus discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.

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What We Offer  

• The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

• Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
    - Up to 83% subsidized medical payroll deduc