Hotel 1928 Guest Services Manager

Collegiate Hotel Group®, is seeking a Guest Service Manager to join Hotel 1928 and its brilliant team of hospitality enthusiasts. 

 

JOB DUTIES AND RESPONSIBILITIES  

• Monitors daily status of rooms, rates, discount rates and packages 

• Maintains current list of available rooms for walk situations  

• Coordinates blocking of rooms for groups  

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations 

• Communicates hotel’s unique design elements for effective storytelling 

• Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met  

• Reviews guest satisfaction results and property audits to identify areas of improvement 

• Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue 

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas 

• Ensures staff communicates effectively with other hotel departments  

• Maintains productive relationship with Valet Parking provider 

• Regularly reviews department budget to meet budgeted wages and general expenses 

• Ensures prompt and courteous service to guests  

• Pre-registers guests according to standards  

• Completes and monitors employee schedules 

• Monitors and ensures VIP arrivals are executed to highest standard  

• Keeps track of rooms to ensure accurate status and readiness for check-in  

• Hires, trains and develops direct employees 

• Interacts positively and professionally with guests to resolve issues
• Acts as Manager on Duty as required 
• Works nights, weekends, and holidays as needed 
• Other duties as assigned 
• Acts as Manager on Duty as required 
• Works nights, weekends, and holidays as needed 
• Other duties as assigned 

  EDUCATION AND EXPERIENCE 

  • Minimum of 3 years in similar leadership role.  
  • High School Diploma/GED, post-high school education preferred  

  KNOWLEDGE, SKILLS AND ABILITIES 

  • Basic math skills 
  • Ability to communicate effectively verbally and in writing 
  • Strong leadership skills 
  • Ability to exceed expectations of guests and team members 
  • Excellent time management skills 

BENEFITS/ PERKS 

• Work today, get paid today, with Daily Pay! 

• Free telemedicine and virtual mental health care access for all team members starting day one! 

• Multiple health insurance and life insurance options 

• 401k plan + company match