Team Lead (Medical Assistant)-Wethersfield, CT

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Grow your career at Hartford HealthCare | GoHealth Urgent Care

As a team member at GoHealth Urgent Care, our goal is to help you create and accomplish your career goals. We encourage you to talk to your manager about growth opportunities, view our open positions regularly and apply to new roles.

• The Team Leader is responsible for providing guidance, instruction, direction and leadership to assigned centers and staff. The Team Leader will provide administrative support and coordinate daily staff activities to ensure efficient operation of GoHealth Urgent Care Centers.
  
  In a collaborative manner, the Team Leader will provide support to Medical Providers, Medical Assistants and patients through a variety of tasks related to patient care management, organization and communication.
  
  The Team Leader completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
  
  This role is also responsible for providing a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis for our GoHealth Urgent Care patients
  
  JOB REQUIREMENTS
  
  Education

  • Graduate of an approved Radiologic Technology program required.
  • OR
  • Graduate of an Accredited Medical Assisting Program preferred.

  
  Work Experience

  • 2+ years Radiology Technologist or Medical Assistant experience

  Certifications: 

  One of the following certifications is required (or must be obtained within 15 months of hire):

  CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists) NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

   Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

   In lieu of an approved MA certification, we will also expect the following certifications at the time of hire: 

  Graduate of an Accredited School of Nursing or LPN or RN EMT – Emergency Medical Technician (Verified through the National Registry of Emergency Medical Technicians) CNA – Certified Nursing Assistant 

  Basic Life Support (BLS) required or must be obtained within 30 days of hire.

  
  Additional Knowledge, Skills and Abilities Required

  • Knowledge of medical office management systems and procedures preferred
  • Excellent time management skills and ability to multi-task and prioritize work
  • Social perceptiveness and service oriented
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficiency in MS Office and patient management software preferred

  Core Competencies 
  
  Collaboration:

  • Support one another and partner as a team
  • Actively listen, seek feedback and check for understanding
  • Be a servant leader to our customers, team members, partners and communities
  • Don’t assume that you always have the right answer
  • Create shared success by leveraging the strengths of the entire team

  Innovation:

  • Embrace new ideas, processes and tools
  • Challenge the status quo
  • Creatively solve problems
  • Strive for continuous improvement
  • Test, assess, adjust and learn

  Diversity and Inclusion:

  • Assume positive intent
  • Recognize, value and celebrate our differences
  • Respect, connect with and learn from each other
  • Actively engage others’ strengths and talents, especially when they are different than your own
  • Act, think and listen without bias or prejudice

  Courage and Integrity:

  • Do the right thing, especially when it is more difficult
  • Commit to organizational transparency
  • Promote the truth, even when it is unpopular or controversial
  • Be ethical, fair and authentic
  • Share new ideas with conviction

  Accountability:

  • Take the initiative