Guest Services Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Guest Services Coordinator

Job Profile Title

Supervisor A

Job Description Summary

The Guest Services Coordinator supports the daily operations and strategic coordination of Front of House activities for Penn Live Arts. This role ensures that professional performances, guest events, and student productions across PLA venues deliver a welcoming, safe, and well-organized audience experience.
Working closely with the Events and Guest Services Manager, the Coordinator oversees Guest Services staffing and scheduling, leads the onboarding and
training of front-of-house personnel, and serves as an on-site presence during specific events.
The Guest Services Coordinator also maintains operational readiness of front-of-house spaces by managing equipment and space upkeep, overseeing
concessions inventory and sanitation standards, and ensuring staff certifications and compliance records are current (including, but not limited to, CPR/AED/BBP/First Aid, ServSafe, and RAMP). In addition, this position serves as the primary Guest Services liaison for student performing arts productions in PLA venues, helping coordinate audience operations and ensuring alignment with venue policies and safety procedures. Through proactive planning, training, and operational oversight, the Guest Services Coordinator helps maintain high standards of hospitality and service across all Penn Live Arts events.

Job Description

Job Responsibilities

Guest Services Staffing & Scheduling

• Coordinate FOH staffing for all performances, events, building oversight, and load in/out shifts across PennLive Arts venues.

Hiring, Onboarding & Staff Development

• Support the recruitment, onboarding, and development of Guest Services staff.

Student Production Liaison

• Serve as the primary Guest Services contact for student performing arts productions in Penn Live Arts venues.

Event Leadership & House Management

• Provide operational leadership during performances and events.

Equipment Management & Operational Readiness

• Oversee front-of-house equipment and ensure operational readiness of audience-facing areas.

Concessions Operations & Inventory

• Support the management of concessions operations for audience-facing events.

Certification & Compliance Management

• Maintain staff certifications and ensure compliance with safety standards.

Venue & Front of House Area Upkeep

• Ensure front-of-house spaces remain organized, stocked, and ready for audiences.

Administrative Coordination & Operations Support

• Provide administrative support for Guest Services operations.

• Other duties and responsibili