Business Process Excellence Senior Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $124k -$135k

YOUR ROLE
Drive the operational, financial, and quality performance of the CEVA Network station(s) by providing strategic leadership, prioritization, and oversight of continuous improvement initiatives. Ensure the identification of systemic inefficiencies, empower teams to implement sustainable solutions, and remove barriers to operational excellence.

Lead the station’s Operational Excellence agenda by governing certification readiness, mentoring and developing Operations teams, and ensuring consistent adoption of Lean, Kaizen, PDCA, and standardized processes. Act as the primary liaison with country and regional BPE teams to align station‑level improvements with broader organizational strategy, ensuring long‑term capability building and a culture of continuous improvement.

WHAT ARE YOU GOING TO DO?

• Process Optimization Leadership: Champion a culture of continuous improvement by setting strategic direction for Lean initiatives across the station or region.
• Prioritize improvement opportunities, allocate resources, and remove barriers to ensure successful execution of process optimization activities.
• Root Cause Governance: Perform: Oversee and validate root cause analyses conducted by the team, ensuring rigor, cross functional involvement, and alignment with customer and operational expectations.
• Approve and monitor corrective action plans, ensuring sustainable implementation and measurable impact.
• Program & Project Oversight: Provide strategic guidance, coaching, and escalation support for continuous improvement projects from initiation through closure.
• Ensure projects align with broader operational goals, budget constraints, and CEVA’s strategic roadmap.
• Performance Management & KPI Ownership: Monitor: Define, refine, and govern the KPI framework used to measure operational excellence and improvement outcomes.
• Review performance trends, challenge assumptions, and drive data based decision making across the station or region.
• Standardization & Compliance Leadership: Ensure consistent adoption of standard operating procedures (SOPs) and Lean standards across teams.
• Audit compliance with local, regional, and global standards; intervene when gaps are identified and drive corrective actions.
• Kaizen Program Governance: Oversee the Ground Kaizen Program at Region level, ensuring accurate reporting, timely submissions, and alignment with BPE expectations.
• Communicate progress, risks, and achievements to country leadership and the BPE organization.
• Training, Coaching & Culture Building: Develop Lean capability by coaching team members, facilitating advanced training, and modeling continuous improvement behaviors.
• Foster a culture where problem solving, standard work, and waste elimination are embedded in daily operations.
• Operational Excellence Leadership: Own the region’s roadmap for the Ground “Transport Classification Assessment” program, ensuring readiness, compliance, and continuous progression toward excellence.
• Conduct internal assessments and guide teams through improvement actions required for certification or advancement.
• Stakeholder & Cross Functional Alignment: Build strong partnerships with station leadership, country management, and cross functional teams to ensure alignment on priorities and resource needs
• Influence stakeholders to support Lean initiatives and drive organizational buy in.
• Support country/region initiatives: Act as the primary liaison between the stat