Become a part of our caring community and help us put health first
 

The Sr. Emerging Technology Engineer is a forward-facing piece of the Digital Customer Assistance Agile Release Train (DCA ART). The Emerging Technology Engineer will be primarily focused on the development, programming and training complex networks of algorithms that will enable artificial intelligence systems to mimic human cognitive functions.

Job Description:

• Build AI models using machine learning algorithms, deep learning neural networks, and large language models (LLMs). 
• Research and recommend changes to foundation architecture.
• Support research projects to identify and evaluate emerging technologies.
• Interfaces with users and staff to evaluate possible implementation of the new technology in the enterprise, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
• Analyzes and researches process of deployment and assists in this process.
• Begins to influence department’s strategy.
• Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
• Exercises considerable latitude in determining objectives and approaches to assignments.

Product taxonomy capabilities involved:

• Chat (asynchronous, synchronous)
• Chatbot
• SMS/Text (2-way)
• Intelligent Virtual Assistant (IVA)
• Interactive Voice Response (IVR)
• Video Conferencing
• Co-Browse
• Fax2Mail
• Quality Management
• Workforce Management
• Customer Data Interactions

Emerging Technology Engineer key responsibilities: 

• Design, develop, and implement cognitive solutions
• Collaborate with cross-functional teams
• Conduct research and analysis
• Manage the AI lifecycle
• Infrastructure and data management
• Develop and maintain AI strategies
• Analysis and experimentation
• Ensure ethical AI and responsible development
• Troubleshoot and resolve technical issues
• Prepare technical documentation

Use your skills to make an impact
 

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, Data Science, or a related technical field
• 5 or more years of technical experience
• 3+ years of experience building and deploying AI/ML models
• Certifications in Genesys CCaaS, AWS, and/or Google Cloud Platform
• Proficient in programming (Python, Java, or R)
• Research experience in emerging technologies
• 2+ years’ experience with chatbots, IVA, IVR, SMS/Text, or video conferencing
• 2+ years’ experience with cognitive solutions (chat, co-browse, Fax2Mail, quality/workforce management)
• Passion for improving consumer experiences

Preferred Qualifications:

• Master’s or PhD in a related field
• Experience in healthcare or customer assistance platforms
• Knowledge of ethical AI and regulatory compliance
• Familiarity with cloud AI infrastructure (AWS, Azure, Google Cloud)
• Experience leading or influencing department strategy
• Certifications in AI/ML or cloud technologies
• Experience with data privacy and security best practices

Why Humana?  

You'll experience the following perks as a full-time Humana employee:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Interview Format:          

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed