Technical Support Specialist

What We Need

Corpay is currently looking to hire a Technical Support Specialist to join our team. This position falls under our Corpay Payables line of business and is located in Brentwood, TN. In this role, we are seeking a detail-oriented and technically skilled individual to join our Technical Support team, providing Tier 2 support across multiple Corpay Payables technology platforms. This role is essential to ensuring seamless customer experiences by supporting a diverse portfolio of payment automation, invoice automation, document management, commercial card, expense management, and ERP-integrated SaaS solutions.

As a Technical Support Specialist, you will be responsible for handling escalated technical issues, managing system administration tasks, supporting application configuration, troubleshooting integrations, and maintaining clear documentation. This role will support multiple technical support teams, balancing workload across business areas based on customer demand while collaborating with cross-functional partners to ensure timely resolution of support requests in accordance with established service level agreements (SLAs).

How We Work

As a Technical Support Specialist, you will be expected to work in a hybrid environment reporting to our Brentwood, TN or Richmond, VA office location.

Corpay will set you up for success by providing:

• Assigned workspace in Brentwood, TN or Richmond, VA
• Company-issued equipment
• Hands-on training

Responsibilities

• Providing Tier 2 technical support for multiple Corpay Payables technology platforms, troubleshooting complex application, configuration, and integration issues.
• Handling escalated technical issues including batch file errors, metadata mismatches, workflow updates, application configuration, and performance-related concerns.
• Managing user access, authentication, system settings, and application configurations, including SSO/MFA administration and troubleshooting.
• Supporting ERP integrations, data imports and exports, workflow configuration, and installation or upgrade activities to ensure successful customer outcomes.
• Troubleshooting integration issues, application errors, and log files to identify root causes and recommend appropriate resolutions.
• Working support cases across multiple technical support teams, balancing ticket volume and priorities based on business demand.
• Collaborating directly with Product, Development, Implementation, and Engineering teams to investigate, escalate, and resolve complex Tier 3 issues.
• Assisting with customer onboarding activities by providing technical support related to system configuration and platform functionality.
• Maintaining accurate documentation of issue resolution, technical findings, and customer communications within Salesforce and ServiceNow.
• Communicating effectively with customers, Account Managers, Customer Success, and internal stakeholders throughout the support lifecycle.
• Ensuring timely resolution of support tickets while meeting established SLA response and resolution targets.
• Identifying opportunities to improve support processes, documentation, and knowledge-sharing across the Technical Support organization.

Qualifications

• 2–4 years of Technical Support experience supporting SaaS applications or enterprise software solutions.
• Experience supporting payment automation, invoice automation, document management, ERP-integrated platforms, or similar business applications.
• Experience troubleshooting application configurations, workflow automation, system integrations, and data import/export processes.
• Experience using Salesforce and ServiceNow or other enterprise ticket management systems.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently manage complex technical issues.
• Excellent written and verbal communication skills with a strong focus on customer service.
• Experience collaborating with Product, Development, Engineering, and cross-functional business teams.
• Ability to prioritize work across multiple support queues while maintaining SLA commitments.
• Strong documentation skills and attention to detail.
• Background in technical support, account management, product implementation, or enterprise application support.
• Comfortable working in a fast-paced, client-facing environment with shifting business priorities.

Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer