ServiceNow CMDB Senior Manager

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview: 

• Freddie Mac has an exciting opportunity for an adaptable, inquisitive self-starter ready to take on diverse challenges as a Sr. manager of ServiceNow CMDB team!  You will play a significant role in overseeing and supporting a CMDB team that is designing, architecting, implementing, and maintaining a Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The Sr. Manager typically oversees the CMDB teams that design and development of data integrations, discovery processes, CMDB operational and governance methodologies. 

• As a Sr. Manager, you will manage the CMDB team and work with different stakeholders, business partners to help with the business requirements and priorities and build effective solutions that aligns with FreddieMac organizational objectives, influence and contribute to the technical roadmap of the platform.  

• If you’re looking to join a dynamic, creative team while supporting the mission to make home possible, apply now! 

Our Impact: 

• Introduce the overall technical vision for a ServiceNow Platform and CMDB by defining and establishing the solution architecture. 

• We are part of the ServiceNow COE and expanding capabilities of the Platform to drive strategy, governance, business engagement and delivery, operations, and innovation to reach value faster and advance capabilities and operational efficiencies across the enterprise. 

• We are seeking a highly motivated and experienced Sr. Manager for CMDB team to join our ServiceNow CMDB team, that is responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. It involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.  

• The ideal candidate should have strong people management skills, leadership and great team player. And knowledge and hands-on experience in ServiceNow modules such as ITSM, CMDB, ITOM Discovery, Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture. 

Responsibilities: 

• Manage a team size of 5+ 

• Guiding, motivation and directing team members towards achieving common goals  

• Setting performance expectations, providing regular feedback, conducting performance appraisals and addressing any performance issues, per Freddie Mac guidelines 

• Identifying training needs to