Front Office Specialist and Medical Assistant- West Outpatient Behavioral Health Clinic
TriHealthAbout the role
At TriHealth Behavioral Health Services, our hybrid Front Office Specialist/Medical Assistant plays a vital dual role in supporting the wellbeing of children, teens, and families. This position blends compassionate front‑line service with hands‑on clinical support—you’ll welcome patients, coordinate appointments, and ensure smooth clinic operations, while also assisting clinicians with patient preparation, gathering key information, and helping families feel informed and comfortable. If you’re organized, caring, adaptable, and passionate about making a meaningful impact in behavioral health, this role offers the perfect balance of patient interaction, teamwork, and purpose-driven work.
We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience.
Apply today and grow your career with a team that truly values you.
Location:
North – TriHealth Evendale Medical Office Building, 3147 Glendale Milford Rd, Cinti 45241
West – TriHealth Physician Partners, 6331 Glenway Avenue, Cinti 45211
Work Schedule:
Full-Time (80 hours bi-weekly)
No Holidays!
Incentives & Benefits:
In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $1,000 Sign On Bonus. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits
Job Requirements:
High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field
Job Overview:
This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. This position is cross trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Job Responsibilities:
Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Supports QI processes. Is knowledgeable and can verbalize the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at time of checkout, while maintaining front office professional appearance. Follows JCAHO, HIPAA protocols.
Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care pr
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