AVP, Account Manager

About Versatile Credit: 

At the heart of the consumer financing revolution, Versatile Credit stands out as a clear leader. With more than 20 years of proven results, Versatile optimizes buying opportunities through credit with fully integrated technology and strategy to meet the unique needs of merchants, lenders, solution providers, and buying groups in an evolving range of industries. Versatile recently joined Synchrony and will operate independently with the goal of accelerating the technology roadmap for consumer financing solutions, while continuing to serve numerous other lenders and their merchants as we’ve done for so long. Our culture celebrates quick learners, critical thinkers, and problem solvers eager to drive change. 

Role Summary/Purpose:

We're on the lookout for an AVP, Account Manager to work hand-in-hand with Versatile’s customers in the Health & Wellness space to ensure they achieve their desired outcomes with the company’s products or services, leading to high satisfaction and retention rates. You’ll blend a deep understanding of our products and services with a keen pulse of our customers’ wants and needs to ensure our customers are always satisfied.  

Essential Responsibilities:

• Serve as the primary point of contact for assigned customers, building and maintaining strong relationships. 

• Understand customers' business needs and objectives to effectively position our products/services and drive value. 

• Act as a bridge between assigned accounts and our internal Support and Technology teams to efficiently raise concerns, identify solutions, and drive improvements. 

• Train and Onboard new customers effectively, ensuring they understand how to use products or services to their full potential. 

• Conduct Business Reviews with customers to monitor health indicators and proactively identify and address potential issues to minimize customer churn. 

• Provide ongoing education and support, facilitating product adoption and engagement. 

• Track and report on key metrics related to customer satisfaction, retention, and revenue growth. 

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• 3+ years' experience in a customer-facing role, such as customer success or account management, preferably within the Health & Wellness industry.  

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. 

• Excellent problem-solving skills and the ability to think strategically. 

• Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus. 

• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities. 

• Ability and flexibility to travel for business as required