Data Center Operations Technician (Onsite)

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Data Center Maintenance Operations Technician to support our corporate business systems across the 1,300-person global company. 

The position will report to the Director of Data Center Operations and has the responsibility for ensuring effective installation as well as operation, maintenance and troubleshooting of production equipment for maximum uptime. 

On-site work opportunity. 

Responsibilities

• Commitment to excellence, attention to detail and organizational skills are critical components for this job. Flexibility and responsiveness to changing situations will be required.
• Administer all service requests and provide resolutions to achieve required goals
• Candidate needs to understand and be able to solve a wide array of problems with all types of data center hardware and software on the fly, or in an emergency
• Install servers and network equipment into cabinets and racks
• CAT6, single-mode, and multi-mode fiber cabling installations and support
• Cabinet power load and consumption measurements
• Inventory control for servers, components and cables using DCIM software
• Use of an automated ticket system to organize work requests
• Planning and coordination of equipment migrations and new equipment installations
• Develop detailed documentation of operations, best practices, and procedures
• Proactively and independently work on projects as needed
• Receive and ship inventory as required
• Monitor and maintain all Power sources that are part of the Data Center Operations Globally and all Global IT Office locations
• Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
• Security Systems Monitoring and Maintenance
• Participation in an on-call rotation is required

Qualifications

• Minimum one year of working experience in data center facilities and infrastructure including power, cabling, and rack management design
• High school diploma required.  Post-secondary education in Information Technology or a related field preferred.
• Working knowledge of networking, server and cable hardware
• Experienced with customer interaction and relations
• Experienced with vendor relations on a professional level
• Cover weekend testing events as needed
• Very organized and detail oriented, with high degree of accuracy and follow-up
• Excellent written and verbal communication skills (MS Office experience)
• Self-motivated, reliable team player
• Ability to work in collaborative high-pressure environment
• Must possess desire to learn new technologies
• Consistently work to enhance system performance and systems availability
• Preferred knowledge of ERP systems to generate purchase orders and manage invoices
• May require working in cramped spaces or elevated locations
• The ability to lift up to 50 pounds
• Driver’s license and reliable transportation (travel between office locations required)
• Requires general understanding of building electrical and mechanical systems supporting the data center operations. Licensed electrician a plus.

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first.  We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks.  We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $28.85 to $33.65 per hour. 

• This position is on-site, and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and ach