Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

Join Verity Solutions as a Customer Support Specialist - Pharmacy Team, where you will play a vital role in supporting pharmacy partners and account managers through responsive service, data accuracy, and operational excellence. In this role, you will combine strong customer support skills with technical problem‑solving to ensure smooth program operations, reliable data flow, and a positive customer experience across Verity’s platform.

Responsibilities

• Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service.
• Coordinate and document system access requests, collaborating with Legal and internal teams as needed.
• Create, update, and manage user profiles within Verity’s software, including access troubleshooting and password resets.
• Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans.
• Execute customer setting updates within Verity’s platform as part of large‑scale initiatives or assigned projects.
• Prepare and deliver ad hoc reports to support customer meetings and presentations.
• Maintain and update internal documentation and wiki pages to reflect current processes and best practices.
• Manage and prioritize requests from multiple stakeholders, using judgment to escalate issues when appropriate.
• Adapt support approaches to meet the unique needs of different account management groups.
• Utilize a variety of tools including Jira, Confluence, Asana, Salesforce, and SharePoint to complete work efficiently.
• Leverage training resources to continuously build platform knowledge and identify development opportunities.
• Capture customer feedback to surface actionable insights that support product and service improvements.
• Model Verity Solutions’ values through positive, professional interactions with internal and external partners.

Required Qualifications

• Minimum 1 year of experience in customer support, technical support, or SaaS account support roles.
• Strong interpersonal skills with a customer‑focused, empathetic approach to problem resolution.
• Excellent written and verbal communication skills, including the ability to remain calm in high‑pressure situations.
• Demonstrated ability to analyze data issues and troubleshoot software‑related problems.
• Proficiency with Microsoft Office tools, especially Excel.
• Ability to manage multiple priorities and details in a fast‑paced, delivery‑focused environment.
• Strong organizational skills and sound judgment when escalating issues.

Preferred Qualifications

• Bachelor’s degree in Business or a related field (preferred, not required).
• Experience using CRM tools such as Salesforce.
• Familiarity with Jira, Confluence, Asana, or similar project management platforms.
• Experience working in a hospital, pharmacy, or healthcare environment.
• Demonstrated passion for customer service and proactive problem‑solving.

Working Conditions

Employees in this position use PC and phone on an on-going basis throughout the day. Occasional corporate travel (up to 15%) to remote offices, business meetings, events and customer facilities may be required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 27 - 41 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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