Senior Bursar Associate

General Statement of Job

The Senior Bursar Associate coordinates activities in the student accounts functions by performing the following duties.

Specific Duties and Responsibilities

Essential Duties:

Interprets university policies and government regulations affecting student account procedures.

Assists Bursar with processes to ensure compliance with issues and maintaining best practices in accounts receivable.

Tracks and reports unclaimed property to State Treasurer Offices.

Processes information from a variety of offices on campus and makes appropriate adjustments to student accounts.

Oversees hold process to ensure balance due holds are updated and thoroughly placed.

Reconciles payment plans with TouchNet software, troubleshoots issues, verifies late charges, links transactions when necessary.

Creates, monitors and logs manual payment plans, when appropriate.

Coordinates Bursar’s Office side of the complete withdrawal process.

Serves as a Bursar’s Office representative in the future semester planning process.

Represents the Bursar’s Office in campus functions such as Southern Welcome, Grad Expo, International Student Panel, and other activities as assigned.

Maintains departmental website.

Responsible for processing and adjusting employee and dependent scholarships of University benefit eligible recipients.

Sends billing to outside agencies and employers for students’ tuition.

Meets with students on appointment and drop-in basis to answer questions and resolve problems regarding their accounts.

May meet with family members regarding questions and problems.

Processes not-sufficient funds checks, notifies student and follows up to ensure balance rectification.

Assists Bursar in supervision and training of staff, and student employees, as well as the daily processing flows of the office.

Coordinates account adjustments for bankruptcy and other settlements.

Assists with development and maintenance of departmental policies and procedures and development of procedures/policies for improved efficiency and customer service.

Responsible for hearing and assessing student-account related issues and grievances and come to a solution that is, ideally, amicable to both student and University. Also chairs the Tuition Appeals Committee.

Investigates matters, when needed, to report back to Bursar or administration.

Assists with policy work, as needed.

Prepares daily deposit to be sent to bank.

Maintains ongoing communications and rapport with other campus office such as Academic Affairs, Registrar, and Financial Aid.

Maintains accurate records and files in a retrievable fashion.

Acts as Bursar in Bursar’s absence.

Other duties may be assigned.

Education, Experience, and Licenses

Bachelor’s degree (B.A. or B.S.) from an a