Sr. Consultant, Technical Solutions – US

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Technical Solutions Management team is tasked with supporting clients using Visa Digital products and services including, but not limited to, Visa Token Services & Visa Installments.  As

Technical Solution Consultant, Client Services you will be responsible for providing integration and post-launch support to Visa Digital clients, developers, and partners across the Global Enterprise, Mid-Market, and Small Business channels.  You will be responsible for providing technical support of a client through the integration of the Visa Digital products and offer post launch escalation technical support to all live merchants and partners.  You will be expected to handle escalated support requests, working with other teams inside and outside the Client Support Services organization.  As Sr. Consultant, you will also be responsible for acting as a subject matter expert, training, and mentoring new team members in the organization.

About Visa Token Services: The Visa Token Services is a security technology that replaces sensitive payment account information found on payment cards, such as the 16-digit account number, expiration date and security code, with a unique digital identifier that can be used to process payments without exposing actual account details.  Token service allows financial institutions, merchants and value-added partners to develop new payment and commerce platforms. With a complete set of tools, specifications, APIs and SDKs, Visa Token Service secures mobile and digital transactions

About Visa Installments:  Visa Installment Services is a feature provided by Visa that enables cardholders to divide their purchases into smaller, equal payments over a specified time period. This service offers flexibility and financial control to customers, allowing them to manage their cash flows more effectively. The installments can be set up at the point of sale, online, or even after the purchase has been made. This service aims to enhance the purchasing power of customers and increase satisfaction, thereby driving customer loyalty.

Main Job Tasks and Responsibilities

• Act as the single point of technical contact for assigned merchant and partner accounts
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams
• Provide technical implementation assistance to developers
• Perform business analytics and performance monitoring of live merchants and partners
• Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
• Educate merchants on how ongoing enhancements of Visa services may benefit their business
• Create, edit, and distribute client notifications and communications
• Participate in requirements, design, and roll out of new products and services
• Represent Client Services to other departments in the company including sales, operations, product management, and product development
• Partner with Sales to build relationships with technical and business contacts across the account portfolio
• Client-facing travel (international and domestic), ~20% 

Key Knowledge Domains

• Credit card payments and payment systems
• eCommerce industry
• Web technologies and systems
• REST based APIs

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Although this is a remote opportunity, we are only seeking candidates that are located within a reasonable driving distance to one of the following US office locations:  Austin, Miami, Atlanta or Ashburn, VA.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• English language fluency required