Associate Sales Operations Analyst

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

This is the base salary pay range that an applicant can expect to make upon hire.   Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive bonus. 

The primary purpose of the Associate Sales Operations Analyst is to support the transition from the Sales Opportunity process into the Guarantee (system warranty), own the Guarantee process, and ensure that JM customers installing JM Roofing Systems receive a high level of service on all Guarantee matters. This role will coordinate the Guarantee process from sales order and/or initial technical review through Guarantee issuance, respond in a timely manner to all customer requests, work with JM stakeholders to resolve complex situations, and be the Guarantee subject matter expert for the JM Roofing Systems team.

In this role, you will get to problem solve with customers and JM teammates on a daily basis, learn the commercial roofing industry, have exposure to the Sales Opportunity process, and be an important part of JM’s commercial roofing business operations.

If you are passionate about building relationships, managing a business operation, and enjoy project organization, then this role may be for you!

Your Day-to-Day:

• Own and facilitate the Guarantee process: coordinate & configure Guarantee application data from Sales Opportunity process, support Guarantee application submission, connect Guarantee with the Sales Opportunity process, ensure all Guarantee requirements met, manage billing & invoicing, manage change requests, and front line support for the customer portal.
• Act as an advisor for and partner with roofing contractors to proactively move Guarantees towards issuance and troubleshoot customer issues, including portal support. 
• Partner with team members across Roofing Systems Division and JM Corporate teams to deliver a best-in-class Guarantee processing experience by providing quick responses and connecting the right parties to resolve issues: JM Sales Representatives, Field Technical Representatives, Tech Specialists, Account Managers, Credit Specialists, and Tax Department.
• Be the Salesforce subject matter expert (SME) on the Guarantee process, including providing training, process support, and maintaining reports.
• Manage and maintain Guarantee specific reports and documentation, ensuring best practices for document control.
• Troubleshoot data quality issues, maintain accurate data, and support ongoing data hygiene projects.
• Support one to two continuous improvement projects per year.

What You Bring to the Team:

• Bachelor's Degree with 0-2 year of experience in a customer-centric sales/service operations or project management position OR High School/Technical School Diploma with 3-5 years of experience in a customer-centric or sales/service operations position
• Excellent attention to detail, organizational, and prioritization skills
• Excellent self-motivation
• Excellent written and verbal communication
• Excellent problem solving skills
• Solid adaptability and flexibility
• Solid ability to build relationships with internal partners and external customers
• Solid listening skills
• Solid ability to think through complex issues
• Solid level of Microsoft Office (Outlook, Word, PowerPoint)
• Experience with Microsoft Excel
• Experience in understanding and articulating organizational goals and applying to day-to-day activities
• Experience working directly with customers via phone and face-to-face in a proactive and reactive manner
• Passion for results and a sense of urgency in completing tasks
• Basic problem resolution and negotiation skills
• Minimal travel required: 0-10 days per year

Preferred Requirements:

• Bac