Products & Services Manager or Senior Products & Services Manager - Billing

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

* This position can be filled at either level depending on experience*

*This incumbent will sit at the Duke Energy Plaza in Charlotte NC ONLY*

Position Summary

Oversee the management of complex rates, billing or P&L driven products, programs and services offered across large regions of the regulated or non-regulated footprint. Normal responsibilities include the development of products for a portfolio approach to drive customer satisfaction and profitability. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Products and Services and Sr. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits.

Responsibilities

• Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives.

• Provide support and expertise to development of new products and services for customers.

• Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when/where appropriate.

• Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

• Product Mix Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

• Work with product stakeholders to develop and implement marketing campaigns for the Products when approved.

• Measure and report on performance.

• Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions.

• Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness.

• Analyze and understand market research results.

• Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.

• Lead and facilitate the development of campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

• Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.

• Mentor and act as an informal leader to other team members to assist their product performance and management capabilities.

• Standardize products, programs and services across all jurisdictions where business justification exists.

• Manage the balance of regulatory and non - utility product opportunities in each jurisdiction.

• Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products, programs & services.

• Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction.

• Deliver plans within capital and O&M budget.

• Understand and interpret EM&V reports and adequately represent product related areas.

• Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations.

• Continually reviews work processes within assigned products, programs and services and takes timely action for improvement.

• Develop capital and O&M budgets for product, programs and services.

• Provide strategic leadership/guidance in Industry by contributing to the recognition of Duke Energy as a national leader in that industry.

• Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers.

• Maintain awareness of legislative and regulatory activities by forming strategic partnerships and supporting the development and demonstrat