Senior Enterprise Customer Success Manager

Are you a commercially driven professional who thrives on making a real business impact? Do you have a strong understanding of how eCommerce brands operate — and the ability to act as a strategic partner, helping them maximize growth through pricing excellence? Join PriceShape’s Customer Success Team and help us drive success for some of the most exciting enterprise clients globally.

About the role 

While this is a senior position, it is not a people management role. Instead, this role has a specialized focus on delivering deep strategic value to our enterprise customers. As a Senior Enterprise Customer Success Manager at PriceShape, you will play a key strategic role in managing and growing our largest and most complex customers — typically companies with 200+ employees, operating at a high level of maturity in the eCommerce and retail space.

Reporting to Team Lead Thomas Egholm Mouritsen, you will work closely with our sales, product, marketing, and support teams to ensure that our enterprise clients achieve tangible commercial outcomes through their partnership with PriceShape.

You’ll act as a trusted growth advisor to executive and operational stakeholders, owning strategic account planning, driving expansion opportunities, and contributing to the long-term success of the enterprise segment. You’ll also help shape our internal playbooks, processes, and customer lifecycle strategies and mentor more junior CSMs.

You will be responsible of the following:

• Leading the onboarding and full lifecycle for enterprise clients, with a strong commercial and strategic focus.
• Acting as a senior business partner to customers, helping them make data-driven pricing and commercial decisions that directly impact their bottom line.
• Managing multiple stakeholders (typically 10–20) across large organizations — from end-users to VP and C-level — ensuring alignment, adoption, and advocacy.
• Taking full ownership of customer success, account planning, and expansion strategy, with a hands-on, results-driven mindset.
• Proactively identifying and driving upsell, cross-sell, and renewal opportunities in alignment with customer growth plans.
• Monitoring customer performance KPIs and delivering actionable insights and strategies for improvement.
• Representing the voice of the enterprise customer internally, influencing our product roadmap and commercial direction.
• Contributing to best practice sharing, mentoring more junior team members, and helping elevate our approach to enterprise success.

We expect you to bring the following:

• 3+ years of experience managing strategic enterprise customers in a B2B SaaS environment — ideally within eCommerce
• Proven track record of driving commercial success, expansion, and long-term value across large accounts.
• Excellent stakeholder management and communication skills, with the ability to influence VP and C-level decision-makers.
• A consultative, business-minded approach to customer success — acting as a trusted growth partner rather than a reactive account manager.
• Experience navigating complex, cross-functional organizations and coordinating internal teams to deliver customer value.
• Strong analytical mindset with the ability to interpret data and connect it to customer goals.
• Experience with CRM systems like HubSpot or Salesforce.
• Fluency in English, both written and spoken; additional languages are a plus.
• A proactive, energetic attitude and ability to thrive in a fast-moving, international SaaS environment.

What you can expect from us:

• A commercially driven SaaS company where senior talent like yours helps set the direction for how we scale with enterprise customers
• A commercially focused Customer Success team where collaboration and ownership are key.
• A strong, informal team culture with an emphasis on flexibility, autonomy, and work-life balance.
• A modern office in central Aarhus, with flexible working hours.
• Close collaboration with global enterprise brands and the chance to directly influence their commercial outcomes. 

About PriceShape

PriceShape is a dynamic international SaaS company located in Aarhus, Denmark. We've developed a price monitoring and comparison platform that helps retailers and brands increase both revenue and profitability through dynamic pricing and competitor tracking.

We’re a team of more than 100 engaged, international colleagues from 25 nationalities, working from a modern, centrally located office in Aarhus C. We’re growing