Associate Store Manager

Design Your Future at PVH

Associate Store Manager

Job DescriptionThe Associate Manager’s primary function is to manage all aspects of the store, including all personnel, product and merchandising functions, business processes and results for his/her store and the ability  to manage the store as the Store Manager  in the absence of the Store Manager.  The Associate Manager directs and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.

The Associate Manager’s goal is to maximize employee productivity, ensure compliance and consistent execution of company standards and Policy & Procedures and create an environment which is results driven. The Assistant Manager is responsible for the development of Employees individually and in partnership with the entire management team. 

ESSENTIAL COMPETENCIES, DUTIES AND RESPONSIBILITIES (including but not limited to):

FUNCTIONAL SUCCESS FACTORS:

Delivers Business Results:

• Utilizes all company tools to drive results
• Self-driven and results-oriented with a clear business focus
• Strategic planner with the ability to prioritize according to business needs
• Maintains track record of effective, sales focused team members that consistently meet the expectations of CK.   
• Ability to accurately communicate statistical results and identify business needs.
• Ability to speak to local and big picture company goals and initiatives
• Creates solid partnerships with mall, local community, and corporate partners to identify business opportunities that results in an increase in store traffic and sales.
• Delivers a high level of communication with staff on a daily basis. Ability to effectively communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals

Managing Customer Service:

• Demonstrates exceptional  customer service skills with both internal and external partners  
• Ability to train, develop, and execute S.G.M. and CK Customer Service skills
• Maintains a high level customer service culture validated through  service results and TH Customer Service recognition
• Effectively trains, monitors and executes Direct Replenishment and Recovery process.
• Effectively manages customer complaints in a timely and effective manner
• Adheres to Company Personal Appearance Standards to professionally represent the Calvin Klein image

Managing Merchandising:

• Ability to make business decisions based on current sell-through strategies
• Maintains elevated store presentation by training and overseeing execution of  standards as defined in the ABC Brand Presentation manual and video as well as company directives with an eye for detail
• Understands product needs and educates team how to evaluate report information

Managing Store Operations:

• Exceptional knowledge of and adherence to all company policies and procedures
• Ensures daily management of sales, payroll, controllable expenses, goals and company initiatives
• Attends company meetings and contributes to the overall company growth and strategy
• Ensures that team is effectively executing all corporate programs
• Aligns team with activities that will ensure that business goals are met
• Communicates with staff daily, at Take 5 meetings, individual sales goals, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help the provide T.H. service and achieve goals
• Ensures store has all necessary tools (i.e. Supplies, resources, binders, etc.)
• Manages in-store Orientation process

Managing Human Resources:

• Actively trains, coaches and provides feedback to management and associates
• Develops strong management team, enabling them to take on responsibilities of the store for a minimum of 1 week
• Recruiting and Hiring Skills
• Consistently staffed with bench strength
• Comfortable with repetitive training delivery, understanding that it may look different based on how each of the learner comprehends training
• Effective performance management of store team- including training, coaching and feedback
• Effectively leads weekly management meetings and quarterly staff meetings
• Ability to diagnose, develop and review the performance of the staff: conduct annual performanc