Team Lead - Alarm Monitoring Center

Join our Retail Alarm Monitoring Center team !  The Alarm Monitoring Center acts as the communication and situational awareness hub for the firm, operating 24x7x365.

Specialists at the Retail Alarm Monitoring Center in Tempe, AZ protects the firm's employees and assets throughout North America.  The Alarm Monitoring Center is responsible for monitoring, researching, reviewing, and analyzing alarms, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment.  The Alarm Monitoring Center acts as the communication and situational awareness hub for the firm, operating 24x7x365.  The Alarm Monitoring Center interacts directly with retail branch employees, police departments, other security teams within the corporation and acts as the primary intake for security related incidents.  These cases are disseminated to other security professionals for further guidance. The Alarm Monitoring Center monitors and provides data to business function decision-makers with the information they need to prepare for or respond to an incident or crisis situation.

As an Alarm Monitoring Operator you will:

• Respond in a timely manner to alarm signals to ensure the protection of lives and firm assets 
• Dispatch the police or service vendors and handle inbound calls relating to alarm system issue
• Provide first tier ingest of all calls into the monitoring center and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource.
• Ensure all incidents are effectively escalated and managed at each location
• Placing alarm systems on test as required
• Service call creations for all system needs
• Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution.
• Ensure all SOP’s are followed correctly
• Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed to completion
• To liaise with all  Security staff as well with local site security teams across the estate on all security incidents

Required Qualifications capabilities ,skills :

• Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to learn new applications quickly
• Type 40 WPM
• Speak, Read & Write English
• Provide exceptional customer service
• Ability to talk/listen on the phone while performing other duties such as typing
• Reliable attendance
• Flexibility to work weekends or other shifts
• Ability to perform independently

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, in