Lead Technology Business Systems Consultant Global Operations

Wells Fargo is seeking a Lead Technology Business Systems Consultant to play a pivotal role at the intersection of Global Operations, Technology, and enterprise delivery teams. This is a highly visible opportunity to influence how a Fortune 500 organization plans, aligns, and executes its most critical operational and technology initiatives.

In this role, you will help institutionalize an operating model that has already proven its value—reducing reactive escalations, strengthening cross‑functional execution, and elevating trust and transparency across Global Operations. You will serve as the organization’s central point of accountability for connecting business priorities with technology readiness, ensuring that change is anticipated, coordinated, and delivered in partnership with the business rather than in response to it.

This position provides a unique opportunity to shape governance, readiness, escalation management, and risk visibility across a large, complex enterprise. While execution remains with Technology and Operations, your leadership guides the framework that helps both sides deliver with confidence, clarity, and alignment.

In This Role, You Will: 

Enterprise Leadership & Governance: 

• Serve as the single accountable representative for Global Operations in Technology governance forums 

• Establish and maintain a clear escalation path for major technology concerns, emerging risks, readiness gaps, and adoption or stability blockers 

• Ensure business impact, readiness, and sequencing are incorporated early into enterprise initiative planning Business–Technology Partnership 

• Act as the formal liaison between Global Operations leadership, Technology platforms, and cross-functional delivery teams 

• Ensure enterprise technology initiatives are planned, communicated, and executed in partnership with Global Operations 

• Prevent late-stage escalations by surfacing risks before they reach executive forums 

Risk Identification & Escalation Management: 

• Proactively identify technology risks before they surface as employee incidents 

• Coordinate cross-technology and cross-business remediation paths with owning teams 

• Partner with Cyber, IAM, Workplace Technology, and Network teams on integrated risk responses 

Data-Driven Insight & Analysis: 

• Analyze Global Operations technology data including incident trends, adoption signals, performance data, and employee experience metrics 

• Translate complex technical data into clear business risk narratives for Operations and Technology leadership 

• Elevate issues with data-backed insights and potential solution paths 

Operating Model & Capability Maturity: 

• Lead and mature the Global Operations Tech Ambassador network 

• Shift Global Operations from incident response to problem prevention 

• Mature proactive and predictive risk identification practices during major enterprise migrations and security initiatives 

Required Qualifications: 

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education 

Desired Qualifications: 

• Experience operating in enterprise-scale, cross-functional environments 

• Demonstrated success leading governance, readiness, and escalation for high-