Associate Director, Enterprise Services Customs Operations (Hybrid, AZ)

Date Posted:

2026-01-23

Country:

United States of America

Location:

US-AZ-TUCSON-1840-CUST ~ 1840 E Valencia Rd ~ VALENCIA (External Site)

Position Role Type:

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

RTX has a rare opportunity for an Associate Director, Enterprise Services Customs Operations. You will report directly to the Senior Director of Procurement & Program Services (P&PS) within RTX’s Enterprise Services organization and provide organizational leadership to a team of customs professionals & managers.

The Associate Director, Enterprise Services Customs Operations role is both exciting & challenging. This position will not only be a focal point for RTX leaders but will also engage collaboratively with Global Trade and Customs leaders across RTX. Balancing transactional/operational day to day support for the Customs teams with setting strategic direction for the organization and engaging with stakeholder leadership to drive growth is critical to success.

You will lead the organization responsible for operational planning and facilitation of compliant and efficient import and export customs filings, executing duty mitigation strategies, and overseeing global supply chain security (e.g. CTPAT), duty payments, and reconciliation. You will also work closely with the Director of P&PS Strategy & Transformation to develop & execute strategies for organizational growth and reduced operational costs, to deliver increased value to RTX and its shareholders.

What You Will Do

• Ensuring compliance with global trade / customs laws, policies and procedures, both internal and government requirements
• Further a culture of high performance, and innovation, to attract, develop and retain top talent and achieve business objectives
• Managing and overseeing the financial health of the organization, to include the development of work placement strategies
• Developing strategies, establishing goals, and executing initiatives to achieve the overall P&PS mission
• Measuring KPIs to ensure continued progress toward meeting customer needs and achieving annual goals
• Identifying and integrating P&PS growth opportunities in support of RTX and BU strategies
• Engaging and collaborating with leaders across RTX on key Global Trade & Customs initiatives
• Driving continuous improvement of customs operations processes - Providing support and mentorship to Customs professionals across the organization
• Developing and maintaining good working relationships with stakeholders and brokers; managing the escalation process for critical customs issues, removing barriers, and managing material deliveries to ensure stakeholder needs are met
• Overseeing tactical application of import duty mitigation strategies (e.g. FTA, Military Duty Free, Reconciliation, Drawback, FTZ and chapter 98) and Duty payments
• Ensuring successful implementation and oversight of global supply chain security programs (e.g. CTPAT) for RTX

Qualifications You Must Have

• A Bachelors Degree and minimum 12 years prior relevant experience, or an advanced degree in a related field and minimum 10 years experience
• Minimum of 5 years of experience supervising people onsite and in hybrid and remote environments
• Minimum of 8 years of experience working with U.S. and International Government Global Trade & Customs laws and regulations, policies, processes, and programs, including customs filings and reconciliations, Free Trade Agreements, Customs Trade Partnership Against Terrorism, U.S. Customs & Border Protection, Foreign Trade Zones, Duty Drawback, and Harmonized Tariff Schedules

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