Team Lead, Funding Quality Assurance

First Help Financial (FHF) is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 40% each year over the last five years.

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Team Lead, Funding Quality Assurance

Your Location: Anywhere

You Report To: Funding Manager

Schedule: Monday to Friday, 10:30am - 7pm EST

Responsibilities are, but not limited to:

• Leads QA team associate by ensuring team executes daily audits accurately and precisely.
• Monitors team individual audit performance by tracking number audits by associate to ensure team monthly audit goals are met.
• Handles escalated deal return rate challenges by funders ensuring audit was performed following system integrity and audit parameters.
• Evaluates test or modified procedures used to verify that system function according to auditing parameter requirements and conform to established guidelines.
• Document return audit results to allow us to improve areas of deficiency (areas of improvement).
• Detail and monitor DRR (Deal Return Rate) metrics to track the progress and outcomes of the funding process working together with associate managers to improve funding overall performance.

Qualifications:

• At least 1+ years Funding and/or Underwriting environment; which included quality assurance duties or quality control history in a call center, the mortgage industry, or similar environment.
• Strong leaderships skills and interpersonal skills.
• Loan documentation review experience within a Loan Operations environment preferably in a lead/manager role.
• Possesses a working knowledge of loan origination documents within the auto industry preferred.
• Must be well organized to keep records on employee performances that are easily accessible, especially for Mid-Year/End-of-Year reviews
• Strong analytical and organizational skills with great attention to detail.
• Strong verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to multitask in a fast-paced environment.

FHF Benefits:

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

Requirements