Sr Manager, Chief of Staff (US Card)

77 West Wacker Dr (35012), United States of America, Chicago, Illinois

Sr Manager, Chief of Staff (US Card)

Senior Manager, Chief of Staff - Card Data, Models, & Credit

The Chief of Staff team for Card Data, Models, & Credit (DMC) has the exciting opportunity to create the operating model, strategy, and key cultural components of the organization that drives US Card’s analytics. Card DMC’s vision is to lead the industry through data-powered solutions for our customers, and our COS team plays a key role in executing on that vision by: 

• Building “One Team” through culture & associate experience

• Solidifying DMC management practices

• Developing an externally facing (US Card) value proposition for DMC

• Leading initiatives with Enterprise and Card level impact (Card DIB, Credit Rotation Program, Gen AI use case prioritization for US Card)

The Role

The role is an individual contributor aligned to Card Data Now (CDN). The key objectives and responsibilities for the role revolve around Strategy, Operations, and Talent. You will lead CDN’s strategic planning, as well as the Divisional Data Office (DDO) for US Card, where you will connect Enterprise and Divisional DDO partners, including DMC, to advocate for areas that CDN uniquely provides value to Capital One. Further, you will be responsible for designing and sustaining CDN’s management practices to empower CDN to drive high quality and throughput results/impact. Finally, you will partner with the CDN LT on ongoing Talent Health conversations, including reimagining how we leverage mobility and rotational programs. As part of the larger COS team, you will also be responsible for supporting, maintaining, and iterating on our shared management practices across DMC. 

Ideal candidate:

Success in the role will require strong communication skills including preparing and delivering well-designed presentations; a demonstrated ability to communicate across a diverse group of stakeholders spanning multiple levels of the organization; a strong ability to maintain a strategic mindset while providing excellent attention to detail to ensure seamless execution across multiple priorities; and dedication to providing quality results and relationships that uphold our team’s brand as trusted and respected horizontal partners that do the right thing and deliver excellence. The ideal candidate is a self-starter who is curious and eager to work in the white space and has strong verbal and written communication skills. 

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of experience with G Suite 

• At least 3 years of experience in Project Management 

 

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 4+ years of experience in Project Management, Relationship Management, or Strategy

• 4+ years of stakeholder management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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