Executive Director, Customer Success and Development Strategy, Special Projects & Operations

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

Amplify is seeking an Executive Director, Customer Success & Development Strategy, Special Projects & Operations.  The Executive Director acts as a strategic partner and operational architect for the Office of the Senior Vice President. In this high-impact role, you will serve as a force multiplier for the leadership team, driving the rhythm of the business, leading critical cross-functional initiatives, and translating the SVP’s strategic vision into actionable operational plans.

You will be responsible for institutionalizing operational excellence, ensuring alignment across the CS&D organization, and overseeing high-priority "special projects" that fall outside standard workstreams. You will operate as a trusted advisor and proxy for the SVP, ensuring decision-making velocity and high-quality execution across the Customer Service & Development ecosystem.

Essential Responsibilities:

Strategic Planning & Organizational Alignment

• Strategic Architecture: Lead the annual and quarterly strategic planning process (OKRs/KPIs) for the CS&D team, ensuring goals are cascaded effectively from the executive level down to front-line management.

• Vision Translation: Synthesize complex business challenges and broad strategic visions into clear, execution-ready roadmaps. Ensure the SVP’s priorities are communicated clearly and understood across the organization.

• Business Cadence: Design and facilitate the "Rhythm of the Business," including leadership staff meetings, Quarterly Business Reviews (QBRs), and All-Hands meetings. Ensuring agendas are strategic, data-driven, and focused on decision-making.

Special Projects & Change Management

• Initiative Leadership: Own and drive high-stakes, ambiguous, or cross-functional projects that do not have a natural home within existing verticals. This includes M&A integration, market expansion pilots, or organizational restructuring.

• Incubator for Innovation: Identify gaps in current processes or market approaches, pilot solutions, and operationalize scalable models before transitioning ownership to functional leaders.

• Crisis Management: Act as the primary point of contact for urgent, high-visibility escalations, triaging issues and coordinating rapid response teams on behalf of the SVP.

Operational Excellence & Analytics

• Performance Visibility: Partner with Data/Analytics teams to build and maintain executive dashboards. Monitor the health of the business (churn, NRR, CSAT, operational efficiency) and provide the SVP with proactive insights and "early warnings" on risks.

• Resource Optimization: Oversee budget allocation and headcount planning in partnership with Finance and HR, ensuring resources are deployed against the highest-value activities.

• Process Improvement: Identify bottlenecks in the customer journey or internal workflows and implement systems to streamline operations and dismantle silos.

Executive Communications & Stakeholder Management

• Strategic Communications: Architect high-impact presentations, speeches, and communications for the SVP, tailored for diverse audiences including the Board of Directors, C-Suite, key clients, and the internal organization.

• Stakeholder Proxy: Represent the SVP in critical meetings and forums when required, empowered to facilitate alignment and escalate decisions across Sales, Product, Marketing, and Engineering.

• Advisory: Ser