Senior Product Manager

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Our growing Enterprise Applications team is looking for an experienced Enterprise Product Manager (supporting our CX organization) who is passionate about transforming technology into critical business value. 

You will be working on a new product interface for internal users across Coinbase operational and engineering teams. You will synthesize a product vision into key technical decisions and partner daily with non-technical and technical business partners across many teams at Coinbase including, Product, Engineering, CX, Compliance, and Security. You will develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap for this new product. You will partner with a Technical Program Manager and dedicated engineering team to execute this backlog. You have solid working product, design and technical skills to build and deliver simple and intuitive products. You possess the versatility to understand your stakeholder challenges and translate these into technical requirements for the engineering team. You will work with cross functional partners across a wide variety of teams at Coinbase (Engineering, Customer Experience, Compliance, Security, Product, etc.) to deliver value for internal partners. You will report to a Group Product Manager on a team of PMs and TPMs within our Enterprise Applications and Architecture organization.

What you’ll be doing (ie. job duties):

• Proactively builds relationships with key stakeholders to understand each team’s scope and requirements
• Develop user personas and define and prioritize use cases for each persona to build a backlog and a roadmap
• Ensure the ‘What’ and ‘Why’ of every tool or feature is clearly defined, documented and communicated to engineering partners.
• Develop user journey maps and process documentation for users of the product. 
• Build an expert understanding of the customer journey for your stakeholders (both process and systems) and identify key pain points or areas of opportunity.
• Create and articulate vision for product development to support our internal customers
• Effectively communicate with all levels of staff, including executive level stakeholders
• Ensure Engineering teams have 4-6 weeks worth of refined backlog
• Conduct Demos to business users of capabilities completed
• Run User Acceptance Testing and Sign-off on behalf of the business, as needed
• Plan and coordinate across multiple engineering teams
• Spearhead change management activities to drive successful adoption of capabilities
• Define and analyze metrics and KPIs that mature the Product Management function

What we look for in you (ie. job requirements):

• BA/BS in Engineering, Computer Sciences, or Business Administration desired
• 6+ years experience, preferably in business applications development or product management for internal products
• Experience working across large, complex, cross-functional business units (Product & Engineering, Compliance, Legal, Sales, Customer Support)
• Strong prioritization methods with communication (written and verbal) skills to navigate tough trade off discussions
• Experience tackling complex, ambiguous technical challenges
• Background working within an Agile environment and using Jira
• Experience with backend API infrastructure projects and integrations

Nice to haves:

• Prior AML, KYC  experienc