Assistant Front of House Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Check out a day in the life of Front of House team member here

The pay rate or range for this position is: $77, 968 per year

 

Job Summary

The Assistant Front of House Manager is responsible for managing the Front of House operation, while serving as an ambassador for superior customer service. You will be responsible for oversight of a Front of House team that consists of up to 6 direct reports, operating in a low volume corporate kitchen.

As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, while maintaining operational effectiveness. You will spend approximately 25% of your time assisting with the day to day work such as restocking supplies, setting tables, bussing tables, and expediting food levels at all food stations. You will collaborate with the entire culinary team to ensure successful openings of new cafés and concepts. The Assistant Front of House Manager will report to the Senior Front of House Manager.

This job includes tending to front areas of your café, providing customer service to all Clients and guests and supporting the kitchen staff as needed. No two days are the same, and our Front of House team members enjoy a work/life balance with great perks, a set-schedule and weekends off.

Job Description

Benefits/Perks:

• No Weekends
• M-Th 11am-9pm, F 8:30am-6:30pm
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 12 paid holidays
• Vacation and Sick days

Essential Functions (*)

• Manages FOH staff, including scheduling, performance, and work assignments while providing constructive feedback.
• Coordinates/Assigns activities of FOH personnel to ensure the highest level of service is being provided in a timely and courteous manner.
• Provides ongoing training and professional development of staff members.
• Communicates with FOH Operations Manager.
• Evaluates the quality, care, and morale of the staff and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc.
• Sets operational goals and follow-up plans for the work unit.
• Directs and holds all work unit staff accountable for those goals.
• Ensures the cleanliness of the Front of the House by maintaining to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines.
• Conducts Safety Trainings.
• Accommodates any special needs of the guests.
• Inspects dining room service stations for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination.
• Directs team members on daily work assignments.
• Monitors the number of guests dining in the café to provide accurate cover numbers to chefs.
• Oversees and manages stock/re-stock of utensils, plates, glasses in the service area.
• Oversees and manages restocking of food and condiment stations while avoiding contamination.
• Must be knowledgeable of food allergens.
• Proficient on Publisher or any software assigned/provided by the culinary team to create food signs.
• Manages all vacation requests to ensure the café is properly staffed at all times.
• Oversees cleanliness and polishing of all small wares such as plates, cups, silverware, etc.
• Ensures all back-up foods are properly labeled and properly stored according to HACCP regulations.
• Monitors small ware inventories and orders replacements as needed.
• Maintains an extensive floor presence to support FOH and back-of-the-house staff.

*NOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

• Interpersonal and organizational skills
• Excellent restaurant/hotel/catering managerial experience . Sense of urgency. Excellent verbal skills
• Excellent multi-tasking skills
• Excellent customer service skills
• Professional appearance
• Ability to move throughout the café and kitchen. Ability to wipe down tabletops, t