CHILD SUPPORT CASE INTERGOVERNMENTAL SPECIALIST - 73005686

Requisition No: 855434 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE INTERGOVERNMENTAL SPECIALIST - 73005686

 Pay Plan: Career Service

Position Number: 73005686 

Salary:  $40,517.16 - $54,015.12 / Annually 

Posting Closing Date: 06/30/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Intergovernmental Specialist (Operations Analyst II)

Inverness

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Determine if cases meet criteria for Intergovernmental Case Processing.
• Complete activities associated with complex and/or escalated projects.
• Gather information and analyze case data to determine next steps.
• Oversee resolution of complex problems relating to international case processing.
• Interact with customers, legal services providers, other states/countries, employers, and other business partners.
• Serve as a Subject Matter Expert on Intergovernmental operational procedure.
• Coordinate and consult with Program Office process teams.
• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
• One year of experience in explaining complex policies and procedures with employees, partners, or public.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience using effective communication through a variety of methods.

PREFERENCES:

• Preference given to candidates with 6 months experience within the Interstate Initiating or Interstate Responding Workgroup.

SPECIAL NOTES:

• This role is eligible for part time telework after you complete required training and reach an acceptable level of proficiency.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• All communications throughout the hiring process will be sent to the email address you provide in your People First profile.  Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position.
• This is an Internal Promotional position and my be housed at any site in the Region.

SALARY: $40,517.28 - $54,015.12.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Edward Luttrell, (904) 395-6114, Edward.Luttrell@Floridarevenue.com.

SCREENING DISCLAIMER: