Accounts Receivable Collections Specialist

Overview

The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding customer payments, maintaining accurate records of transactions, and ensuring timely resolution of account discrepancies. This position plays a crucial role in maintaining healthy cash flow and supporting the company's financial stability. This role reports to the Accounts Receivable Manager and works closely with other A/R team members to support the company's day-to-day financial operations.

Duties and Responsibilities    

• Support the “Cavender’s Culture” and drive our Mission, Vision, and Values
• Monitor accounts receivable aging reports and follow up on overdue accounts to ensure timely collection.
• Communicate with customers via phone, email, or written correspondence to resolve payment issues, answer questions, and negotiate payment plans when necessary.
• Reconcile customer accounts by identifying discrepancies, resolving billing issues, and ensuring all payments are properly applied.
• Maintain detailed and accurate records of all customer interactions and payment arrangements.
• Process and track customer payments, including checks, ACH and credit card payments.
• Prepare and analyze weekly or monthly accounts receivable aging reports. Data will be presented to the AR Manager and Sales Team.
• Provide the Sales Team with information regarding accounts that may be at risk of being closed or are past due, allowing them to address any concerns before finalizing account statuses.
• Ensure that collection targets and percentages are met and assist with strategies to improve collection efforts.
• Implement and maintain effective collection strategies and continuously improve overall collections processes.
• Prepare and send out statements, invoices, and payment reminders to customers.
• Assist with the reconciliation of accounts as part of the monthly close process.
• Perform other ad hoc tasks and duties as required.

Qualifications and Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is a plus.
• 1-3 years of experience in accounts receivable, collections, or a similar financial role.
• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP, or similar platforms).
• Strong written and verbal communication skills, with the ability to interact professionally with customers and internal teams.
• Excellent attention to detail, organizational skills, and the ability to handle multiple tasks simultaneously.
• Strong problem-solving skills and the ability to handle difficult customer situations with professionalism and tact.
• Knowledge of general accounting principles and financial reporting.

 

 

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodation for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.