Clinical Care Navigator (EAP Onsite)
Spring HealthAbout the role
Our mission: eliminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
Reporting to a Clinical Manager, Clinical Operations and partnering with Customer Success, the Dedicated Care Navigator will be responsible for providing dedicated clinical support and essential EAP functions to a hospital system, directly supporting the wellness of doctors, nurses, and other healthcare professionals at their in-person worksite locations.
This is a full-time on-site position with locations in Austell, Hiram, Marietta, and Douglasville, GA. The required schedule is Monday through Friday from 9am to 5pm EST with some occasional flexibility needed to flex hours (come in early or stay late) to support specific events or shifts of hospital workers that are needing support.
What you’ll do:
- Provide clinical support and essential EAP functions to a hospital system, including doctors, nurses, and other healthcare professionals.
- Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral.
- Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
- Document activities and support efforts to track and improve member progress in care.
- Support members with using the Spring Health app, other employer benefits, and external community resources as appropriate to needs.
- Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare.
- Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management.
- Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team.
- Serve as a strategic partner with local leaders, HR and onsite wellness consultants to implement site specific wellness initiatives.
- Complete required internal training and assignments and attend team meetings.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
What success looks like:
- Care conversion
- Quality
- Customer Satisfaction
- Member Satisfaction
What you'll bring:
- Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
- Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.
- Knowledge of healthcare settings and community resources.
- Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
- Excellent written and verbal communication skills.
- Able to go above and beyond and to multi-task and context switch!
Bonus skills:
- EAP experience (CEAP preferred).
- Experience working with diverse populations (bilingual preferred).
The target base salary range for this position is $38.46 - $48.71 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s