Operations Support & Case Aide (Public Benefits Specialist, Entry)

Initial Posting Date:

03/16/2026

Application Deadline:

03/31/2026

Agency:

Department of Human Services

Salary Range:

$3,798 - $4,954

Position Type:

Employee

Position Title:

Operations Support & Case Aide (Public Benefits Specialist, Entry)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities' benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits!

Join our team as an Operations Support & Case Aide (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

Summary of Duties

As an Operations Support & Case Aide, you will:

• Provide front desk assistance, answer phone calls, and guide clients to the right services.

• Distribute mail, handle case transfers, and manage emails.

• Schedule appointments and issue financial items like Electronic Benefits Transfer (EBT) cards and checks.

• Provide financial duties including distribution and tracking, ordering or receipting bus passes and tokens, gas vouchers or support payments.

• Review all applications and documentation submitted in person or electronically for completeness and accuracy.

• Record all interactions and case information in the ONE and TRACS systems.

• Provide a welcoming, professional experience for the public through clear and friendly communication.

• Keep the workspace clean and organized to support smooth lobby flow and efficient service.

• Use multiple computer systems and databases to manage client and agency information.

• Enter attendance and verify required hours in TRACS, review case documents to identify and follow up on any missing information.

• Schedule home visits, coaching sessions, re engagement meetings, and community referral appointments.

• Train new Family Coaches on spreadsheets, reporting, and workflows used when working with case aides.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of e