IT Analyst, Global Techbar

Company Description

Make an impact at a global and dynamic investment organization

When you join CPP Investments, you are joining one of the world’s most admired and respected institutional investors. With more than $600 billion in assets under management, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure it is financially sustainable for generations of working and retired Canadians.

CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, San Francisco, São Paulo, and Sydney.

CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:

• Stimulating work in a fast-paced and intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Diverse and inspiring colleagues and approachable leaders
• A hybrid-flexible work environment with an emphasis on in-person collaboration
• A culture rooted in principles of integrity, partnership, and high performance
• An organization with an important social purpose that positively impacts lives

If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here. 

Job Description

CPP Investments is recruiting for a full time IT Analyst, Global Techbar. This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the whole organization. This position also focuses on building, maintaining, and enhancing customer relationships to help understand the needs of staff and position both team and departmental response. 

CPP Investments invests in diverse set of assets across several developed and emerging markets. As such, we strive to be a world class IT Services Team for our investment professionals in all our corporate offices. Our goal is ensuring the productivity of our CPP Investments colleagues by providing best in class computing devices, applications, systems, and service.

You are great at:

• Owning and managing employee technology problems/tickets from start to finish.
• Managing tasks and resources relating to projects and service support tickets
• Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
• Critical Thinking: Identifying risk and problems and recommending solutions into complex situations.
• Creativity: Providing ideas and suggestions clearly and concisely
• Building Relationships: Building networks with people in your and other business areas and work together to deliver results.
• Regularly reporting the ongoing status of projects and activities as assigned
• Effectively communicating, managing, and escalating of issues
• Providing End-user training (virtual and in-person where necessary) to ensure IT processes and expectations are communicated and met.
• Processing of user account creation / modifications & terminations for various systems
• Building, testing, deploying, and recovering of desktops and laptops and ordering of IT equipment and peripherals
• Log service requests, incidents, problems, improvements, and feedback
• Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment.
• Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems.
• Increasing productivity by removing barriers/issues in the day-to-day technology that our clients use
• Contributing to the techbar service brand by suggesting ideas to improve the physical space for the techbar or how the techbar interacts with CPP Investments team members.
• Striving for operational excellence

Qualifications

If you possess the following, we’d like to hear from you:

• Post-secondary education in Computer science / Information Technology.
• Minimum 5 years of experience providing IT support in a corporate environment (preferably within finance sector).
• Customer service orientation and interpersonal skills.
• Ability to interface