xManager, Data Analytics

Overview

The Data Analytics Manager, Transactional Focus must be skilled and experienced in the management of employees, have a deep understanding of all transactional workflows and SOPs, be adept in delegating work, and be able to handle complex consulting work without oversight. Managers are adept in using a variety of tools, including Relativity, Brainspace, and Consilio proprietary tools and in synthesizing knowledge about such tools for DA employee development and continued education.

Responsibilities

Essential Characteristics:

• Attention to detail
• Thrive in a collaborative team of independent contributors
• Question irregularities and investigate to validate data and outcomes
• Balance independent investigation with limitations in asking for assistance
• Drive to push skillset forward by learning and testing new tasks
• Thrive on providing accurate and unimpeachable results consistently
• Thrive in fast paced environment requiring status updates and communication

Essential Responsibilities:

• Personnel Management
  • Support direct reports including 1x1s, mid-year and end of year reviews, facilitating, monitoring and tracking learning opportunities, managing time off and providing assistancefor coverage
  • Ensure colleagues uphold True North and DA Team Core Values; celebrate individual employee and group contributions and wins
  • Coordinate escalations related to work performed by direct reports
  • Assist with onboarding transactional employees
  • Own and co-own leadership/management initiatives
• Work Product Management
  • Manage Ticket Board and oversee employees selected to assist in Ticket Board management
  • Coordinate ticket QC
  • Monitor ticket escalation and coordinate assignment of pertinent tickets; respond and engage to ticket related escalations
  • Track trends of ticket ownership and areas of expertise across transactional team
  • Lead adoption of new queue platforms such as Service Now
  • Work closely with Review and Project management teams to offer and hear feedback re: areas of improvement or efficiencies
  • Understand and consider the business impact of analytics transactional tasks
  • Exhibit deep understanding of Consilio DA services SOPs and be available to answer questions from team members and external teams
  • Work closely with transactional counterpart (Odin or Vali) to promote consistency of delivery, team training, round the clock handoff cycles, etc.
  • Manage complex consulting projects with minimal oversight

Additional Responsibilities/Details:

• Display leadership and contribute to positive team culture
• Attend and contribute to Team Lead and full team meetings
• Take ownership of large-scale projects, from beginning to end including Technology Assisted Review projects
• Communicate with clients and/or outside counsel to present analytics results, explore project needs, and formulate solutions to project issues
• Display extensive knowledge on Relativity’s UI, and the concept, machine learning, and search capabilities for several tools
• Advise Legal Review Team Lead on incorporation of transactional tools into workflows
• Monitor, report, and interpret data trends to the Legal Review Team Lead and client’s legal team

Qualifications

Minimum Education Requirements:

• J.D., Paralegal Certificate, or BS in relevant field Computer Science, Information Systems, Information Retrieval Sciences, among others), or equivalent

Minimum Experience Requirements:

• 6 years

Other Requirements:

• Extensive experience in people management, analytics workflows, and Relativity UI
• Proven work experience in the eDiscovery industry
• Extensive knowledge of the Microsoft Suite
• Industry certifications

Data Analytics Team Core Values

• ExpertiseWe exemplify mastery + curiosity + accuracy and demonstrate knowledge across tools and workflows.
• ConsultationEndeavor to understand goals and proactively articulate workflows and methods to achieve those goals.
• ReliabilityDeliver output accurately, timely, and consistently
• CuriosityExemplify interest and care in independent through, digging in before requesting assistance
• TeamworkBe accountable to team, colleagues, and clients; act as mentors to others; volunteer to help team members balance workfloads.

Consilio’s True North Values

• ExcellenceWe strive to make every client our advocate
• PassionWe DO because we CARE
• Col