Customer Service Coordinator

Fiber Glass Systems, a business under NOV is hiring.  Responsible for communicating with customers, understanding their needs, and ensuring a smooth sales process. Required to build instant rapport and achieve customer satisfaction. Responsible for order placement, general sales information, product requirements, pricing, delivery coordination. Ensure the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of customer inquiries or issues.

 

PRIMARY DUTIES & RESPONSIBILITIES

• Have a comprehensive understanding of pertinent product offered by Fiber Glass Systems
• Understand project-related scopes. 
• Ability to read and match purchase orders, quotes, and input order entry.
• Communicate with customers and internal contacts through email and phone concerning current and/or potential orders.
• Follow up on customer inquiries/orders by requesting credit approvals, delivery information, price quotes, lead time. Provide customers with information and following internal processes for order processing.
• Develop and maintain customer relationships. 
• Assist customers with product questions, ordering, order tracing, complaints, and issues.
• Categorize, file, and maintain quotation and all sales order information for audit purposes.
• Facilitate closing of sales orders as well as collaborating with internal contacts to ensure a clean process from quote to invoicing.
• Creates reports for supervisor and management. 
• Adhere to company quality standards and corporate compliance guidelines, including audits.  
• Other duties as assigned by Customer Service Supervisor 

 

EDUCATION & EXPERIENCE QUALIFICATIONS

• Previous 1-3 years customer service experience or operations/planning experience. 
• To perform this job successfully, an individual must be proficient in all MS Office products.
• Excellent interpersonal and communication skills required.
• Exceptional customer service skills 
• Strong diligence with time management and decision-making skills 
• Ability to multi-task while working in a fast-paced environment; self-directed and able to prioritize responsibilities, providing precise attention to detail. 

We offer a competitive benefits package starting first date of employment that includes: medical, dental, vision, life insurance, 401K savings plan, paid time-off, and starting at 3 weeks of vacation!

For more specifics please visit our benefits page https://usbenefits.nov.com/

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