Senior Field Service Project Manager

Overview & Responsibilities

PURPOSE OF THE JOB:

• Under the direction of the Field Service Manager the Senior Field Service Project Manager provides after sales service.

• Coordinates the administrative, contractual, technical and commercial aspects of field service projects, from inquiry to final billing and collection.

• Produces service income for Elliott Company. 

• Responsible for multidisciplinary projects that normally involves multiple Elliott products and departments as well as non-Elliott products.  On major projects may directly supervise and provide project management at a customer's site for the installation, commissioning, overhaul, rerate/mods, and troubleshooting of Elliott and other OEM equipment in line with the requirements of a Field Service Project Manager.  As such incumbent should possess related engineering knowledge to be able to direct projects from inception (quote stage) to commissioning as well as ensuring project execution within budget.

• Activities require a wide range of independent action and decision making.

• Travel requirements expected to be 50%

BACKGROUND & EXPERIENCE:

• Requires a Bachelor’s Degree in Mechanical Engineering or a similar field with ten to fifteen years of field service project management experience; or equivalent combination of education and experience on steam turbines, process compressors, steam turbine generators and auxiliary equipment, including knowledge of industry standards.  Must possess thermodynamic aptitude, mechanical aptitude for rotating machinery as well as some system controls knowledge.  Able to read and understand technical drawings, blueprints, layouts and schedules as well as to write up technical reports and work method statement.  Familiar with not only all Elliott product lines but those of other manufacturers

• Capable of handling contractual, commercial and administrative aspects of field jobs related to turbo machinery industry in an international environment.  

• Supervisory skills needed to direct and coordinate teams of 50 or more lead engineers/representatives and labor assigned to projects

• Organized, self-motivated and flexible with the ability to cope with a wide variety of tasks, environment, cultural diversity, health and safety systems and forms of contract.

• Good communication skills, both verbal and written. Profound knowledge of the English language. Able to interact and nurture strong working relations with internal and external contacts as well as manage conflict resolution.  

• Computer skills - MS Software including MS Projects, Lotus Notes.

• Presentation skills.

• Selling skills with field-oriented background.

NATURE OF THE JOB:

• Principal activities are assigned on an individual project basis and involve activities from RFQ to Invoice including:

• Supporting service sales operations when selling major field projects

• Collecting data and understanding scope of work for the preparation of a quote

• Assist Sales team for Tc & Cs.

• Conduct a site survey as required for technical and commercial proposal

• Providing technical proposal of projects for Sales team 

• Planning of jobs, including scheduling of personnel, tools, subcontractors and goods

• Pricing of jobs

• Defining subcontracted services or goods, obtain pricing and initiate the purchase

• Briefing of all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work commencement to ensure technical and commercial understanding of the project

• Taking an active role in coordinating commercial, contractual and administrative issues during the project, including in process cost tracking and invoicing as applicable

• De-briefing after job completion, initiating action items and final invoicing

• Handles & Coordinates Commercial and Technical Issues of a Project (including warranty handling and log)

• Additional activities include:

• Assisting in the evaluation of project requirements which then leads to cost evaluation.

• Identifying and promoting new project opportunities.

• Improving project management tools.

• Conduct customer training and training of new Field Project Managers.

CONTACT WITH OTHERS:

• Internal contacts: All levels of management and assigned employees in the following departments: Field Service Operations, Repair Shop Operations, Service Parts Operations, Tec